Question about Microsoft Xbox 360 Console
Ive had my xbox 360 for about a year and a half now and it has worked great until just a couple of weeks ago...when i turn my xbox on now all it shows is the bottom right ring light flashing red and E 74 appears on the screen. I looked it up and was told that it was a problem with the a/v cable, but i tried other a/v cables that belong to my friend and it still doesnt work. i figured that maybe that it was the a/v component inside the xbox i.e. the chip. i no longer have a warranty on my xbox so microsoft will not help. does anyone have any advice for me? is there a way i could acquire another chip and replace it? thanks for any help
The towel trick is def only temp. i called xbox and they want 100$ to fix it. I am going to either threaten to call bbb ( better business burough) of actually file a report if they won't do anything about their faulty hardware. I think that everyone else should do the same.
Posted on May 08, 2008
Okay the error e 74 is a problem with the heat sync not av cables or accessories. In order to fix it you need to take apart the xbox 360 and remove the flat silver heat sync, then take some thermal past and put it on the chip that connects to the heat sync then place the heat sync back on and boot up the system while applying pressure on the heat sync. the xbox should be working and all thats left is to put it back together. I did this to mine and its been working for over 6 months now.
Posted on Nov 17, 2008
Call the tech support 1-800-4my-xbox. when you get to max just press 0 until you get connected to a person. then lie and tell them you got 3 rings of death not 1. once you do that they will give you the box to send it in the mail. they don't check the just swap yours out with one that was fixed....
Posted on Aug 26, 2008
My son x-box had the same problem. The heat grease condutor between the heat sink and the graphics chip had broken down to where it was not transfering the chip heat to the heat sink and causing it to overheat, warp the board and break the connection of the chip. We pressed down to resecure the graphic chip (as seen on you tube), striped the old layer of heat grease, cleaned the surface and applied some new grease I purchased from FRY's (local electronic store). The test last night went well and it was working today. I think we have fixed the issue.
Posted on Mar 24, 2009
Just for a reminder, the towel basically overheats the system, so there is a chance of your xbox 360 getting fried and becoming a boat anchor.
Posted on Oct 20, 2007
Here's a bit of a "e74 101" for you guys out there struggling with this problem on your Xbox 360 consoles, taken from an article I wrote a while back -
Whilst the Xbox 360 is an excellent gaming platform, it has not escapedits fair share of problems and technical difficulties. One of the mostcommon problems on the platform is the e74 Xbox error, which issignified by a black screen with ominous looking white writing.
Before you can fix your Xbox 360, you will need to learn what causesthe e74 error. Basically it is due to overheating inside the case,which then goes on to damage the connections between the video scalerchip (also known as the HANA/ANA chip) and the motherboard itself. Thisis very similar to the Xbox 360 3 red lights problem, except in thatcase the error is caused by overheating damage the graphics processorunit (GPU).
Therefore, any Xbox 360 e74 fix will require that you repair theconnections between the scaler chip and motherboard, as well asactually prevent overheating from causing the problem again. After all,there is simply no point in fixing your console only to have it breakdown again a few days later.
The most common e74 Xbox error repair involves opening up yourconsole’s case, finding the video scaler chip on the motherboard,correctly seating it back into position so that the connections align(you may also have to clean the connections as they will probably havebuilt-up surface burn marks, grime, and dust all getting in the way)You then put the case back together, turn on your Xbox 360 and itshould be working again like brand new.
It is important to note that you may have a bit of luck in temporarily fixing the e74 error by restarting your console, or by removing the AV cable and then plugging it back in again. Don't attempt any "towel fix" on your Xbox 360 console however, as this will only cause more damage in the long run.
I've written a more in-depth Xbox e74 fix article that you may find helpful in fixing your console as well. Rest assured that you can fix your Xbox 360 yourself!
Hope you are able to fix your Xbox 360!
Posted on Jun 10, 2010
Try this trick!
Posted on Mar 25, 2009
I had the same problem. And the soloution was for me was as some others have said. The heatsink on the processor needs removed, cleaned of the old thermal paste, and reapply new thermal paste. There our a ton of videos on YouTube on opening your xbox, and also on the issue of what to do when you get it open. I found it wouldn't work untill I started the xbox without the heatsink on, so it would give me two red lights. That was the only way to "reset it" in a way. It had only been a week so far, but so far so good and no problems as of yet. I would not recommend the towell thing. That's like fixing a roof with bubble gum and duct tape.
Posted on Feb 18, 2009
1. Turn off the console, disconnect all the cables, and then reconnect all the cables. Turn the console back on. 2. Turn off the console, and then disconnect any accessories that are connected. For example disconnect any Xbox 360 controllers, Xbox 360 Memory Units, and the Xbox 360 Hard Drive. With the accessories disconnected, restart the console to see whether the problem continues to occur. This can help determine whether the console or an accessory is experiencing the problem. - it is not the AV cables or even the port where we connect it, it is one of the hardware failure and if not able to solved this by following the troubleshooting steps provided then we just hoped that your console will have the extended warranty to send this console for repair. But most likely, most of us who'd experience this inconvinience, will have no option but to send the system to micrisoft
Posted on Jan 18, 2008
Try this solution it works for the 3 red light it might work in this case too. Just don\'t do it if you still have your warranty.
Posted on Jun 27, 2007
This always fixed that stupid e74 error for me http://howtofixstuff.blogspot.com/2012/01/how-to-fix-xbox-error-e74.html it is a bit tricky though
Posted on Jan 09, 2012
The Warranty period for the 360 was extended to 3 years after your initial date of purchase. Call up Microsoft and send it back to them for just the cost of shipping.
Posted on Jul 23, 2007
The first way to fix this error is actually really quite simple, it may just be your AV cable. The first thing that you can try is to unplug the AV cable and blow out any dust that may be built up in the connections. Then try hooking it back up and turning it on.
If you are still facing the error than try getting a new AV cable, or you can borrow one from a friend so that you don't buy a new cable if this is not the solution either. Once you have the new AV cable, plug it in, fire up your Xbox 360 and if the error is still occurring then you will have to move on to the next method of fixing the E74 Error.
If the AV cable didn't work then you are going to have to move on to a little bit of a more complex method to fix the error. It can still be fixed but the methods can't be explained in a single article.
You can find Xbox 360 repair guides on the Internet that have very detailed instructions on how to fix the E74 error as well as other errors like freezing, the no video problem and the red ring of death. These guides usually come with very detailed step-by-step instructions. The better guides will also include pictures and videos of the process so you can be sure that you will understand each step of the repair.
Follow the below link to see video -
Posted on Aug 28, 2009
Watch this video and it will teach you how to do the towel trick the other guy is talking about. You won't believe this at first, but it works.
Here is the link. http://youtube.com/watch?v=hjjinHmEoss&feature=related
Posted on Jan 11, 2008
The towel trick worked like a charm, but only for like 3 days at a time. Finally I just took the hard drive off the top and I gave it a couple of firm hits on the top with the bottom of my fist and it has been working for about 5 weeks now.
Posted on Nov 09, 2008
First open it then once u see the bndages inside or if u dont have bandages then u should make 4 stacks of pennies 2 in each group then wrap it in the black parts were the badages were used to be or those black square spots on the x-clamp side then put it back together and then towl trick it then it works then it works for me it is now working for me about 1 month now=D
Posted on Feb 22, 2009
Try and get a new chip for the 360 and connect it to the 360
Posted on Feb 17, 2009
I wrapped my 360 with a towel and left it for about 30 minutes. I let it cool down for 15 minutes then used a fan under the 360 for about 25 minutes and it worked fine. so no worries :)
Posted on Oct 24, 2007
Try firmly tapping the top of the xbox this worked once for me!
Posted on Jun 05, 2008
Alright i am probaly not telling anyone anything new but just incase microsoft are a bunch of morons give them a call if u still have your warinty oh and DONT TRY THE TOWEL TRICK!!!! it can fry the xbox oh adn unless you are very familiar with electronics dont take it apart because xbox wont do a damn thing if u break the seal
Posted on Jan 13, 2008
The first thing I did with the xbox I bought brand new was to take the entire thing apart and 'fix' the problems that microsoft so generously built into the systems. If you are technically inclined, there is the 'xclamp' mod, and the '12v stock fan' mod. These two together go a long way toward eliminating the issues caused by the massive heat generated inside the 360. Of course, doing these things voids the microsoft warranty. I would not suggest this action for the typical user. I have 16 years of electronics hardware experience to work from. So am comfortable with fixing the systems myself if anything goes wrong.
But yeah, microsoft really screwed up with the initial design of the 360. Its really pitiful they released it with these obvious overheating problems.
Posted on Oct 23, 2007
Try to take the xbox 360 apart and figuer out a way to stop the fans.then leave the xbox 360 on.keep a constana eye on it and make sure to feel it to check when its hot.than turn it off,unblock the fans then turn it on and wala one fixed 360
Posted on Jul 24, 2009
This happened to me on christmas day. i got a new xbox today basically if u have a reciept u say it broke before ur warranty had run out, they HAVE to believe you, and they will test it and they shud give u a new one.
I would make sure the place is quite busy because they will take u to one side and sort it out, plus they will not be thinking about it and they will give u and leave, i got 3 free months and i got to keep my hard drive.
I do NOT recommend one of these "fix it yourself" things because if they find you have messed with it no matter how long ur warranty is it will become void so u will have to buy a brand new xbox if it breaks!
Posted on Dec 26, 2008
This issue is pretty easy to spot, since it is related to a heat issue on the motherboard of an 360. What i suggest is pretty much going to spoil the warrenty, so what u do is open the the xbox to reveal the board with the fancy silver heatsink, once the 360 is off. Remove the big silver heatsink and turn it on, so u should get more red lights. Then turn off the xbox again and put back the heatsink mentioned earlier back on and turn the 360 on. Voila, no more redlights. If this doesnt help, better to buy a another xbox 360 or even better a ps3 since ps3 dont have any issues besides the tv cable menu selection red screen issue.
Posted on Apr 04, 2009
Try fooling around with it till you get the 3 red lights. Then wrap it in a towel for half an hour than let it cool for 10 minuets. Or leave it off for several hours.
Posted on Oct 29, 2007
Unplug your Av cables and turn on your xbox if the red light goes away try this put to Qtips (with the cotton of them) in the back of the xbox to block the fans let this sit till you get 2 red lights (10-20mins) then unplug the power cable and let sit for 30mins
Posted on Feb 26, 2011
I know overheating your Xbox seems very wrong, but I have to say from experience that it works! Apparently there's a connection on the A/V chip that is not put together very well. By overheating the system, you can actually melt the connections back into place. Here's what I did:
Posted on Mar 12, 2010
I got an Xbox from someone who was sick of dealing with it (sending it in a number of times) so it's free, and I thought "nothing to lose" I looked at some of the solutions to the 1 flashing red segment with E74 error. The towel method sounds downright scary; it could just as easily lead to more trouble. I took it apart, and removed thesmaller heatsink under the DVD drive, and cleaned it all off powered on until I got 2 flashing, and powered off. Put new thermal compound on and replaced heatsink. Powered up and it was working. tried this a couple more times, and it went back to E74. I had seen a video on the fact that there might be cold solder joints on the board, so I used a heat gun to get the solder to reflow. (you must be very careful with this) and put it all back together, and it's working fine now. I hope it stays that way :)
Posted on Feb 14, 2010
Just open the stupid thing up and get the 3 red light repair kit but only use one set of the screws and one set of washers and fix the xclamp over the GPU. Ive done it many times and allll my xboxs work fine now.
Posted on May 25, 2009
All these posts and some many confused folks.
E 74 is not covered by the warranty that Microsoft extended to 3 years. They want $100 to fix E74. Why pay that when you can fix it for 12 cents?
Seriously, if you have the E 74 error and know how to take a part a computer (same as 360 basically)
Follow the page listed above to a "T" and your problem will be solved.
not sure how long this lasts, but it works
Posted on Sep 16, 2008
All you should do when talking to xbox support, is say that you have the 3 RROD. If you tell them this you will get your xbox repaired for free, seeing as it has a 3 year waranty on the RROD. Also when it is getting repaired they have no evidence of the console not actually having the RROD because sometimes it can come and go.
Posted on Aug 28, 2008
E74 is a graphics error. Usually is due to some small chips (scaller chips I think is how you spell it) in the rear of the motherboard. Xbox tells you its the A/V cable, which is possible thta it causes this error, but is about as likely as a PS3 messing up. You have about a 20% chance of the x-clamp eliminating this problem cause it could be the GPU, but like mentioned before, its usually the smaller chipset. USUALLY, the xclamp mod only fixes the RROD fault anyway.
Posted on Aug 08, 2008
Clean the Heat Sink and GPU and replace the thermal gel. Then remove silver fan turn on xbox and turn off. if it doesnt turn off then unplug and plug back in. Then put fan back on apply little bit of pressure and turn on hold down fan untill xbox is working again.
Posted on Aug 02, 2008
Don't do the towel trick.
Microsoft are now refurbing the Xnox 360 that you send in so it will only lead to more damage if you have to send it in.
Posted on Jun 05, 2008
If your warrenty is expired or your to cheap to send it in to xbox u can dissasemble your xbox remove to heat sink clean the gpu with alchol and reapply new thermal gel such as silver 5 reput on the heat sink and it should fix it permantly u may have to over heat it after u do this, but then it should be good to go. did it to mine
Posted on May 03, 2008
If youve had it for only a year n a half u should still have the warranty from Microsoft even if u didnt purchase a warranty
Posted on Mar 16, 2008
Here y are u all sayin e74 is heat?? its a problem with the av cables or the av chip.. NOT HEAT i hav a coolin fan on my xbox nd i still got the e74 error
Posted on Jan 17, 2008
I heard the towel thing is bad for the xbox.i tried everything swithcing the hdmi cables to av cables unplug and repluging everything but nothing worked.I got error e74 from having my xbox setting on 1080i for my LCD Tv. but when i brought it to a friends house plugged it in and i got error e74 from having my xbox at 1080i which his tv couldnt handle.so i had to go back to my house switch the settings to a lower setting capable for non hdtv's brought it back to his house and it worked.the second time i got the error e74 i didnt know how i got it so i called techsupport and they told me that error e74 is from either 3 things.1.the av or hdmi cables are not working correctly,the plug inside the xbox360 that the av or hdmi cables plug into is malfunctioning then ur xbox needs repairing(the worst of the three).and 3. The problem i had when error e74 was the HDD drive is malfunctioning,all you got to do is take out ur hard drive,turn it on and it should work.if it does turn it off put back in the Hard drive and if it works,ur good to go.but if it doesnt you need a new HDD and youll lose all ur game data.
Posted on Jan 12, 2008
If anyone bought their xbox from gamestation like i did, they said to me you get an additional 2 years warranty. so if you have tired everything including towel trick, for e74 message, phone up xbox line if they say, your warranty is over just tell them you got it from game station, should be ok, then carry out everything else, get it repaired free, if you live in UK,UPS, (or some other business like that) comes to colllect it( not sure about USA). Usually takes about 2 weeks if not more, definetly not more than 5 weeks, altough not quite sure.
Posted on Jan 10, 2008
All you have to do is let it sit for a day or two unplugged and then plug it back in adn try. if it still says E 74, then turn it off and on and keep doing this like 15-20 times. i did it like 17 or 18 times and it works. Note, there is a risk permanatly damaging your motherboard doing this.
Posted on Jan 01, 2008
I got the same error, and what idid was i removed the hard drive, blew on it, and let it sit for a minute or 2. after this it worked fine
Posted on Dec 27, 2007
Take it to game station they swped mine without reciept
Posted on Nov 14, 2007
Hey, the e74 error. it really is an error with the gpu and cpu. the thermal compound needs to be replaced. go on ebay and find an xclamp repair kit. that will fi xyour xbox 360. it takes about 25 mins to fix it. Hos do i know? I fix, mod, and customize xbox 360's. I have repaired this problem many times. goodluck
Posted on Oct 25, 2010
IF YOU HAVE AN OLDER XBOX OR ANY XBOX THAT WON'T STAY FIXED EVEN AFTERE THE X-CLAMP FIX OR E74 THAT KEEPS COMING BACK AFTER A FEW DAYS. YOU CAN TRY THIS MOD THAT I DO FOR ALL MY CUSTOMERS AND IT SEEMS TO WORK. I HAVEN'T HAD ANYONE CALL BACK FOR MONTHS NOW AFTER THIS MOD.
BASICALLY, WHAT WE'RE TRYING TO DO IS MOUNT THE DVD ROM ON TOP OF THE CASE, DRILL SOME HOLES DIRECT NEAR THE POWER AND SATA PORT AND RUN THE CABLES ON TOP OF THE CASE. THE TRICK IS TO MAKE IT EASIER DRILLING THE HOLES BY REMOVING THE METAL PLATE ON THE TOP HALF OF THE CASE.
THIS IS NOT A FULL TUTORIAL SO YOU'RE OBVIOUSLY GONNA HAVE TO FIND OUT HOW TO SOLDER THE ADDED 80MM FAN TO A 12V SOURCE I DO IT FROM THE BOTTOM OF THE MAIN POWER PLUG. AND SCREW OR EVEN TAPE IT DIRECTLY ON TOP OF THE GPU HEATSINK PUSHING AIR DOWN TOWARD IT.
THIS IS WHAT THIS MOD IS ABOUT IT MAKES ROOM FOR THIS FAN BY MOVING THE DVD OUTSIDE OF THE CASE AND THIS FAN KEEPS THE GPU FROM OVERHEATING AND CAUSING THE e74 OR 3 RED LIGHTS
FOR THE EJECT BUTTON YOU CAN JUST POSITION IT IN THE SAME SPOT AND ZIP TIE IT TO THE BOTTOM PIECE OF THE CASE IT WILL STILL WORK THE SAME.
also becareful when your are screwing the top of the case with the long screws cuz without the metal plate you have to know when to stop screwing it in cuz it will cause the top piece to bend out of shape and you won't be able to align the eject button or even snap the 2 pieces of the case back together. I usually just use 3 of the 6 long screws and do one on each back corner and one on the front middle then use the 3 extra screws to bolt down the dvd rom into the holes that are already there on the top piece of the case you will have to drill a hole for the last screw. This will keep the dvd rom securely in place and would recommend you buying a longer sata cable cuz the original one is not long enough. Also pull the sata cable all outside and tuck it under the rom. Better for the air flow and won't get caught up in the fan.
THIS MOD IS TeSTeD AND IT WORKS GREAT CUZ MY HALO EDITION 360 HAD THE E74 AND EVERYTIME I REVIVE IT, IT WOULD COME BACK IN LIKE A DAY, THEN I THOUGHT OF THIS MOD AND SO FAR ITS BEEN 3 MONTHS AND ITS STILL RUNNING LIKE A CHAMP QUIET TOO ALMOST SILENT CUZ TEMP SENSORS DON'T JUICE UP THE VOLTAGE ON THE 2 BACK FANS CUZ OF THE HEAT. AND I ADDED SOME DIFFERENT COLOUR LEDS INSIDE AND IT ACTUALLY LOOKS PRETTY GOOD
HERE IS A LINK IF YOU WANT TO SEE SOME PICTURES
Posted on Jun 21, 2009
No you can' t acquire another chip.It was made by Microsoft specifically for the Xbox 360.So Micro soft won't sale the chip they need it for future consoles.So buy a new one or send it for repairs.
Posted on Jun 07, 2009
Obviosly the problem is heat inside the box if you warranty is up and you want a good cheap fix drill holes in the cover to leat the heat escape box. These things are like ovens and the heat has no where to go so it just gets hotter.
Posted on Nov 26, 2007
Worked for me. Wrapped in towel for 5 minutes. Took it off and let it cool down. Error E74 gone (for now).
Posted on Sep 18, 2007
I had the same problem,i fixed by putting a shim on the anna chip the chip is situated in the left back side just being the chip with the heat sink on the left , i put the shim on the chip just thick an af to apply pressure whith the air duct on an putting back dvd player on , the idea is to put pressure on the chip it help if a solder is bad underneat , good luck you can see how to do it on you tube my console is working great since that fix
Posted on Dec 26, 2008
The chip your refering to is the scaler chip but also the issue could be in your GPU which you will have to have MS replace. There are a few places you can look but im not sure if the books for fixing xbox 360s covers this issue. MS did extend there warranty to 3 years on all there xboxs due to the mass amounts of over heating issues have you contacted them yet? Let me know
Posted on Dec 27, 2007
SOURCE: error E 74
No need to replace the chip.. What you have to do is replace the hardware (x clamp) on the video chip the same way it's done when an xbox gets the RROD. reheat the chip so that it connects again by letting it run for about 5-7 minutes with the fan disconnected, turn it off again, wait about 30 seconds and then turn it back on. I fix 360's with this error code at least 3 times a week.
In some cases after doing the clamp trick you will get RROD. No worries, just follow the proccess above and everything will run smoothly.
Posted on Jun 03, 2009
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