I keep getting blank pages even after I request a new print task. Sometimes the printer will pick up several pages at one time, as well. I called tech support after I upgraded my computer to Windows XP because the printer was not recognized by my new system. That problem was resolved and the printer was working fine. I have tried all the suggested trouble shooting solutions in the manual, such as turning off the printer and turning it back on, closing the running programs, unplugging the printer and plugging it back in again and even tried to reinstall the program but my computer said it couldn't perform the task (probably wasn't recognized again). What else can I do? The printer works fine otherwise.
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When you say you get blank pages do you mean the printer goes through the process of printing (i.e. head whizzing back and forth, page advancing one line at atime) but no ink actually reaches the page? If so, you should try an under head cleaning session - check my previous post here for details: http://www.fixya.com/support/t137335-problem_print_outs_from_printer If this is not the problem you are experiencing, please give a little more detail be adding a comment to this post. Also check that there is actually ink in the carts Shake them gently and listen for the sloshing and see if they are heavy enough. This is especially relevant if you use refilled carts. As carts are refilled the capacity is gradually reduced, so you will get less prints per refill and the printer will not realise they are empty. As far as the paper feed goes, get hold of some platen cleaner and clean the feed roller that grabs the paper and feeds it in as well as the seperator rubber. This will return thier 'grippyness' and help prevent the multi page grab. Also ensure the cork pad is dust free.
Posted on Jun 23, 2007
Hi there,
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I have windows xp on my current computer and my hp deskjet 630c printer hardware disk only suports windows 95 or 98. I have tried too download from the hp website but i still cannot connect my printer to my computer.
Any help would be appreciated.
thanks Anne
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