I have a new Compaq desktop with Vista Premium using a Belkin Wireless G Network adaptor working with BT Internet. Didn't have any problems until I bought an HP C3180 photosmart printer. When the printer is switched on the internet connection is lost. The only way to restore it is to Restart the computer.
I've checked on HP website and it says drivers are installed correctly. I've downloaded the updates from Windows Vista to solve the initial printer problems. Printer works fine if you don't access the internet.
Any suggestions gratefully received.
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Re: Lose wireless internet when printer is on.
The only thing that connects the printer to the internet fault is the fact that the printer and your belkin are both usb connected.
If you are using a laptop then it could be a usb power problem and the motherboard is disconnecting the belkin adapter for some reason, the only one i can think of is a power problem.
The same can apply to a desktop pc if there is a usb problem
Firsly i assume you are using the belkin software to connect the usb adapter to the router, so on your taskbar on the right there is normally the little aerial type icon for the belkin adapter and a little pc screen showing the connection also, if you right click on one of theses icons you should get a line reading 'enable windows WZC', if you do get the option enable it and try using the windows connection software instead of the belkin as it may stop the disconnecting.
Also ensure that when you installed the software to your printer your firewall and antivirus was dissabled as certain elements to the driver may not have been installed.
Lasly, try using different usb ports if you have spare ones, with both the printer and the adapter as sometimes the chip on the board may be instructing the usb ports incorrectly as to which is required first, as windows asks for certain things eg input/output ports to be used first,in other words the IRQ (interupt request) may be causing the problem.
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Hi, did you provide the network key/password when you setup the wireless conection on your computer?
Is it detecting your wireless router (you should see your SSID or network name) when you click on your wireless icon (in the taskbar) and chose "show wireless connections".
If you can acess to your router via it's configuration page(type the router's default IP address in your browser) you can go check the settings and change the key/passphrase if you dont remember it.
If all of this is not working, you can also start from stratch. Reset the router to factory settings (check your manual) then reconfigure it the way you want, put the new infos in your wireless network connections properties and try again.
let me know with more specific details if you still cant do it
hi.. it has been seen that due to some reason the wep key doesnot work... u can try changing the key type to WPA instead of WEP... go to the router page and change the security type to WPA instead of WEP.. 1 more thing in vista you can use the windows utility only...how come is it possible that you are using the card utility as well..i suggest you to disable the card utility and just use the windows default utility.. vedhick.....let me know if u need steps to change the security type to WPA..
One question, is... do you need to enter a KEY or is this an open network?
I have found that with a new computer, you need to do the following to connect.
If this is an open network, then leave your router running, and just do a cold boot with your computer.
IE: Shut down, count to 10, and then re-start.
You may also need to connect (by network cable) to your router and make sure the wireless is turned on.
Most new rountes start with the wireless disabled.
The Belkin site has very specific instructions for installing this adapter in a pc with Vista. These instructions are at: http://www.belkin.com/support/article/?lid=en&pid=F5D9050&aid=6112&scid=0 I would first unistall any Belkin Software that has already been installed, shut down the system completely and then restart. After you have fully restarted the system then follow the Belkin Site instructions EXACTLY. Any variation is apt to mean an unsuccessful install. Good Luck and have patience.
This is possibly caused by your firewall or the wireless security (wpa/wep) on the router if you have set it up.
First of all, if you can connect to the internet via a cabled connection the problem is going to be with the way you've set the router up.
If you've setup wireless security on the router, have you also set it up for your wireless adaptor?.
I suggest you try to connect to the internet via cable to start with, if this works try to connect wirelessly with your firewall off.
If all else fails start from the beginning again.
Try the manual method.connect router to pc with ethernet cable
1.logon to 192.168.0.1
2.Connection type ; PPPOE
3.type in your [email protected] and pass
5.Configure wireless setting(SSID,Wep)
Configure pc with the same SSID and WEP
uplug the ethernet cable and check if your are able t connect wireless
Set your wireless network as a preferred network and to automatically connect to it. Also set it at the top of the list so that it takes precedence. If you continue to get conflicts, change the channel of the router.
A couple of things:
1. Have you tried all the USB ports of your desktop PC (front and back)?
2. What is your desktop PC brand/model or at least the motherboard? and What OS please?;
3. If running Windows in the desktop PC, can you please check in your Device Manager if your USB are 2.0?
4. Are you using a USB hub or directly connected to the PC's USB port?
Hope this be of some idea/help. Pls post back with your desktop brand/model/motherboard.
Good luck and kind regards.