Question about HP OfficeJet 6210 All-In-One InkJet Printer

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Remove and check color cartridge

My wife and I received a HP 6210 All In One from a friend. They told us it was brand new, never used although the box was open. We plugged it in and tried to use the copy machine but when we turned it on we got this remove and check color cartridge. We bought a new cartridge, removed the sticker on it, placed it in the correct spot. We got the same error message. Tried to turn it off and back on, same error message. Unplugged and plugged back in, same error message. What is the problem with this machine? Unfortunately it did not come with any manuals so reading the troubleshooting there is not an option at this point. Should I trash this machine and get a new one? Do these all in one machines have to be connected to a PC to work? Or can I just run the copy machine without connecting to a PC? Thank you very much for any help you can give me. Frustrated Copier.

Posted by Nick Nelson on

  • 5 more comments 
  • Anonymous Nov 07, 2007

    "Remove and check color cartridge" seems to be a catch-all error, and not at all useful. I would really like to resolve this. What is this machine trying to say? Does HP want us all to go out and buy their cartridges... again and again, on the chance that they are selling "duds" in the first instance? I have followed the instructions, and executed a "clean the cartridge" routine, printed a test page etc. and it all works fine. But afterwards it still refuses to print a file. An error message that does not communicate any useful information says more about HP's attitude toward consumers that anything else. This was my first HP purchase, and my last one as well. There are obviously better machines out there.

  • Kobie1313 Dec 08, 2007

    We've had our HP2610 about 3 years now. Really impressed with ease of use and quality of printing. However, about 3 weeks ago I switched it on to print some stuff and up came 'ERROR-Remove and check color cartridge'. I know the black cartridge was low, and the colour was a newish recycled cartridge. So, went out and spent a small fortune on new HP Colour cartridge, only to get same Error message. I got in contact with HP, who through a very helpful yet accusing email said that their machines don't operate to their best ability with recycled cartridges - Not very Eco-Friendly I thought. Anyway, I have spent the past 2 weeks emailing HP, who have had lots of suggestions which I have followed methodically. I have cleaned the terminals/pick-ups, still no luck in getting rid of the Error. Have now been told to phone their support line at 60pence per minute to try resolve the problem. Getting more Hacked Off with HP, as if their products don't cost enough. I think the least they could do is provide a free-phone number for their customers.

    Anyone out their who can help us? Will be much appreciated.

    Thanks

    Kobie1313

  • Anonymous Feb 09, 2008

    I haveLexmark X6100 all in one printer, copier and fax. I have replaced black cartridge and colour cartridge, turned off machine as per manual instructions and reinstalled the Lexmark programme. The copier still tells me ink is low which it is not and tells me there is a cartridge error which i cannot fix

  • BobS2 Mar 31, 2008

    My hp C4180 all-in-one also has the "Remove and check color cartridge". I've replaced the cartridge and still get the message. I've done the following procedure: removed power, let sit a couple of minutes, removed cartridges, reapplied power, inserted cartridges. The message still appears. The C4180 was purchased new in Dec 2007.

  • PrimoWoody Oct 27, 2008

    Same issue with my HP 4100

  • plannerman Jan 10, 2009

    Yes I have the same problem, but on the black cartridge. I am using refilled cartridges, but I will try using a new one, but this has never happened in the past. I have tried cleaning the cartridge but still no go.



    davidp

  • MJBA Mar 10, 2013

    I have a 2001 HP psc 750. It worked fine until I tried some cut-rate color ink off the Internet instead of buying it at Walmart like I usually do. Sent back the cut-rate and bought Walmart ink. Still get the message and blinking light. The printer prints, but I've tried everything and the blinking light won't go out. HP ink is severely overpriced and their help line definitely should be free, because their website help is no help at all for this problem.

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13 Answers

Anonymous

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This is not a joke! I've owned 3 premier HP ink-jet printers and each one broke under extremely suspicious circumstances. They provide a very limited amount of use time, and their cartridges are severely OVERPRICED!

I believe that anyone reading this should look at their HP, and replace it with a "Brother", "Lexmark", "Kodak", or other reputable company that provides a "DURIBLE" product.

HP is a huge brand name, and they have established themselves for their ease of use. But a printer is not a pair of shoes that should be changed every year or 2. They are poorly constructed, and they get back every penny you save on them by overcharging on the ink.

HP should PAY for betraying their costumers trust, and simply "Lose" their customers! Kodak is better anyways! HP is a second rate product with first rate "BRAND RECOGNITION".

Posted on Sep 14, 2009

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Anonymous

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I had the error message, cleaned the contacts and bottom of cartridge with 50% rubbing alcohol and it still had the error. Then I cleaned it with 90% rubbing alcohol and it worked.

Posted on Feb 08, 2010

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Anonymous

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THE FIX: I have a HP PSC2510, similar to all the other PCSs out there, and i was getting 'all-of-a-sudden' this message: 'ERROR-Remove and check color cartridge'. AND i did everything imaginable to fix except spend money.

Turns out that the 'color' cartridge was not really the whole issue. it turns out that HP hard-coded in an expiration date on my inks! uh, yaay HP... That's right, at exactly 4 years from the date on the cartridges everything stops printing period, end of story.

The reason my replacement of the 'color' cartridge did not work was because the same 'color' error keeps coming up until i replaced the old dated 'black' ink TOO. uh, yaay HP...

Boogles the mind, but you will keep getting 'color' errors until you replace all inks to be newer than 4 years from date on cartridges.

HP even made some Driver Patches to fix this expiration **** when everyone was complaining about their plans for world-domination, but has since gone back to the tactics of forcing you to buy new inks.

So, Check your dates, use them or lose them HP consumers! =)


Posted on Sep 24, 2009

  • Anonymous Sep 24, 2009

    Good luck finding the Fix anywhere, even on HP's website...



    THE FIX: I have a HP PSC2510, similar to all the other PCSs out there,
    and i was getting 'all-of-a-sudden' this message: 'ERROR-Remove and
    check color cartridge'. AND i did everything imaginable to fix except
    spend money.





    Turns out that the 'color' cartridge was not really the whole issue.
    it turns out that HP hard-coded in an expiration date on my inks! uh,
    yaay HP... That's right, at exactly 4 years from the date on the
    cartridges everything stops printing period, end of story.





    The reason my replacement of the 'color' cartridge did not work was
    because the same 'color' error keeps coming up until i replaced the old
    dated 'black' ink TOO. uh, yaay HP...





    Boogles the mind, but you will keep getting 'color' errors until you
    replace all inks to be newer than 4 years from date on cartridges.





    HP even made some Driver Patches to fix this expiration **** when
    everyone was complaining about their plans for world-domination, but
    has since gone back to the tactics of forcing you to buy new inks.





    So, Check your dates, use them or lose them HP consumers! =)






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I followed the advice of "solartrain" and the rubbing alcohol trick worked for me. Thanks to everyone for posting as misery sometimes loves company and I have really struggled with this problem. Thanks again SOLARTRAIN!

Posted on Apr 17, 2010

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I've thrown away 3 genuine HP color print cartridges within the last year. These cartridges all registered over half full before they failed. I cleaned contacts, unplugged and re-plugged until my fingers bled. Cleaning doesn't work. Only new cartridges work. Fortunately, I finally figured out the solution to this problem. I'm going to buy a printer from a manufacturer who cares about their customers and isn't just trying to get rich on the ink revenue stream. I've installed my last HP color cartridge. When this one fails, the printer goes into the dumpster.

Posted on Dec 07, 2010

  • Geoff2 Aug 29, 2011

    Absolutely agree. I believe the HP 337 and 343 cartridges have a date timeout hardwired into them, in which case unless someone knows a way of telling the C4180 printer that the cartridge has not reached its permitted end-date then I'm afraid it cannot be made to work any more, even though it may still have useable ink. Is this a risk you get with remanufactured cartridges?

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When you say "removed the sticker on it", Do you mean the label with the tape that is on the copper/brass contacts? Also, HP sends their ink cartridges out with a "contact gel" for lack of a better word on the contacts (the ones the make contact with the machine pins). You can clean the gel off with a paper towel using water or alcohol and also dry with a paper towel. As a last resort, you can clean them with a pencil eraser. Then wipe clean with the paper towel with water or alcohol. If this doesn't solve the problem, then most likely you have a bad ribbon cable that has the machine contacts on them. You would need a qualified tech to repair this.

Posted on Jun 25, 2007

Anonymous

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I have same problem...i put a colour ink cartridge in the printer bit it says remove colour cartridge....

Posted on Jul 30, 2009

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I have two HP printers that use the same HP 56 & 57's. One of them came up with the "replace color cartridge'. I had just recently replaced this cartridge and thought this was extremely odd. I transferred the cartridges into the other HP and lo and behold, SAME ERROR MESSAGE. After heading out to buy new cartridges and replacing the color, same error message. I finally found this page and did as CoreCoreCore suggested and replaced BOTH cartridges and all is fine. HP=BS. Next printer will be a different brand.

Posted on Aug 18, 2010

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Show me how to put a color cartridge

Posted on Dec 28, 2010

Patrick M

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Have 7310 AIO printer. Tired of the check & replace colour cartridge msg. I tried it all, and don't feel like buying a new cartridge. I just got mine going by taking a little scrap piece of paper, folding it in half, and shoving it on the right side of the cartridge when I installed it. It must have lined up the circuitry, because now it's working! It printed a test page, and is ready to go. I've spent hours over the years with this headache, so I hope this solution works for you!

Patrick M.

Posted on Mar 22, 2014

Anonymous

Solution:
Step 1 - Open the printer
NOTE: To remove the print cartridges or to install them for the first time, the control
panel overlay must be installed and the HP all-in-one must be on. If you cannot
remove or install the cartridges even though the power is on, check the printer display
for error messages. If there are no messages, try turning the power off and back on.
1.. Make sure the printer is turned on. Press the Power button if it is not lit.
2.. Open the printer cover, then wait until the print cartridge cradle is idle and silent.
Figure 1: Opening the print cartridge access door
NOTE: If you are installing cartridges for the first time, please skip to Step 5 below. If
you are setting up the product for the first time, also see document (c00216211) HP
Officejet 7200, 7300, and 7400 Series - Hardware Setup .
Step 2 - Remove old cartridges
1.. Press down lightly on top of the cartridge latch.
2.. Pull out the bottom of the latch to unhook it.
3.. Slide the cartridge out.
Figure 2: Open the cartridge latch Figure 3: Slide the cartridge out
Cartridge replacement animation
Click the play button above ( ) to see an animation on how to replace print cartridges,
or continue to the sections below for detailed instructions.
Step three: Use a cartridge protector
If you are temporarily removing a working cartridge (for instance, removing a Black
cartridge in order to install a Photo cartridge), put it in a cartridge protector. Cartridge
protectors come with Photo cartridges.
Figure 4: Insert a cartridge into a cartridge protector Figure 5: To remove, press down
on the latch
Step 4 - Make sure the new cartridges are compatible
Check cartridge compatibility for your printer in the following places:
a.. Cartridge compatibility charts for each printer type:
a.. HP Deskjet and Deskwriter (bpa00585) (in English)
b.. HP All-in-One, HP Fax, and HP Color Copier Products (bpa00586) (in English)
c.. HP Photosmart (bpa02108) (in English)
b.. In the printer documentation: Look up ordering print cartridges or check the back
cover of the manual that came with your printer.
c.. In the printer toolbox on your computer (only if HP printer drivers are installed)
d.. On the cartridge package
Step 5 - Install the new cartridges
1.. If you are installing a new print cartridge, remove the protective tape.
CAUTION: Do not attempt to remove the copper strip.
Figure 6: Remove the protective tape
CAUTION: After the tape is removed, do not touch the copper contacts or the ink
nozzles.
Figure 7: Contacts and nozzles
1 - Contacts
2 - Nozzles
2.. Hold the print cartridge so the nozzles are down and the contacts face toward the
printer, then slide the cartridge into the carriage.
a.. Cartridges marked with a triangle go into the left carriage slot.
b.. Cartridges marked with a square or pentagon go into the right carriage slot.
Figure 8: Put each cartridge into the proper slot
3.. Push down on the print cartridge latch until it snaps closed.
Figure 9: Slide the print cartridge in Figure 10: Close the latch
4.. Close the printer cover.
Check the functionlity.
Sending you a weblink which will be a handy for you .
http://h10025.www1.hp.com/ewfrf/wc/genericDocument?lc=en&cc=us&docname=buu02180

[email protected]

Posted on Dec 18, 2007

Anonymous

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Make sure you take the tape off the new cartridge. Also, you need to have a cartridge in both slots.

Posted on Dec 06, 2010

Anonymous

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We bought a new cartridge, removed the sticker on it, placed it in the correct spot. We got the same error message. Tried to turn it off and back on, same error message. Unplugged and plugged back in, same error message. What is the problem with this machine? Unfortunately it did not come with any manuals so reading the troubleshooting there is not an option at this point. Should I trash this machine and get a new one? Do these all in one machines have to be connected to a PC to work? Or can I just run the copy machine without connecting to a PC?

Posted on Nov 08, 2008

2 Related Answers

Anonymous

  • 327 Answers

SOURCE: remove and check color cartridge

the internal circuit of the printer which connects the colour cartridge is gone faulty so this error.that internal circuit needs replaCEMENT.thanks

Posted on Dec 15, 2008

Anonymous

  • 84 Answers

SOURCE: My HP Officejet 6210 has a message reading "Remove

Check that the HP all-in-one print queue is not paused (Windows) or stopped (Macintosh). If it is, choose the appropriate setting to resume printing. For more information about accessing the print queue, see the documentation that came with the operating system installed on your computer.
Check the USB cable. If you are using an older cable, it might not be working properly. Try connecting it to another product to see if the USB cable works. If you experience problems, the USB cable might need to be replaced. Also verify that the cable does not exceed 3 meters (9.8 feet) in length.

Posted on Mar 05, 2011

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