Joe, ds is a door lock malfunction. The door lock latch shows closed and the door switch shows open. Try this, unplug the unit for 60 seconds and see if the error comes back. If it does, with the power on press and hold the chime and xtra rinse pads together for 3 seconds. This will put it into the service mode. Once in the service mode press the chime button again to unlock and the temperature pad to lock. See if they operate. If still no luck you are going to have to do some tests on the door lock switch to see whats happening. You do have a 2 year warranty on these parts and being that it is only a year old, tell them to throw in the labor....Catriver...post back.