On our Dish 500 we get strong signals on both 110 and 119 but cannot lock on 119.
Hi jmhunsinger! I will be glad to assist you in your concern. 1st let press the reset button on the front panel of the receiver for 10secs, then once its reset, you will see attention 015 this will go on a progress, then press the menu button on the remote, that is on the upper left, then you will see the main menu. once you see the main menu, press 6,1,1 on the remote and it will go to pointdish, once you see point dish, select check switch on the upper right, then it will go to install summary, on the install summary, you will see installed device, input1-110-all, input2-110-all, on the butom you will see test, select test to perform switch test, let the test finish once its done it will be back to install summary, you should see input 1-119, input2-110 and both should be all or odd-even, select cancel, then it will go to pointdish, you will see on the sat field it could be 119 or 110 and under the signal meter you will see there lock echostar, it could be 119 or 110 west, no problem if one of them will show.119 west or 110 west, then selct cancel, then press 0, 3 times on the remote then it will go to attention 015, let the progress finish until it download the programming guide, if you got the tv show, and can change the channels of the program, lets check your sat if both of them is green, press on the remote the menu button and once the mainmenu is up, press on the remote 6, 1, 3 then it will go th the sysinfo, on the field g, you should see there 119-green, 110-green, if there are two green your good to go, but if there is only 1 sat, press cancel then select on the option updates, once your on the updates screen, you should select on with out my permission, then select save, and cancel all the way out, then it will show a tv pic..turn off the receiver by pressing the power button on the remote, then once the power is off, green light on the receiver if off and the tv will show a snowy or black screen, but in a few seconds it should show attention 061, downloading vital program information, this process will update the software of your receiver, let the process finish, dont do anything just sit and relax and wait until it finish, once its done the wtv will be on a black or snowy screen and the message will disappear. press and hold the power button on the receiver for 10secs then it will pop attention 015 let the progress finish until it download the programming guide, once you got a tv show, press again the menu button on the remote and press 6,1,3 on the remote to check sysinfo and check field g if sat 119-green, 110-green. granting still 1 sat and its green, select cancel, select point dish, check switch and test, let it finish once its finish, it should show 2 sat, 119, 110. then cancel all the way out and it go on the process again and wait untill all the process finish. granting you did check on the sysinfo again and still show only 1 sat. if you have other solo receiver, try to hook up the other receiver to the room were your having a problem, run the check and test the switch on the pointdish. lets say that the other receiver got two sat-119 and 110, mean that the 1st receiver that you working at have a problem and it needs to be replace but if the 2nd receiver that you hook up and it shows the same problem, call on 1-800-333-3474 and ask for service tech, there is a problem with your dish 500.
note: replacing the receiver and asking for a tech- you need to call the same number-1-800-333-3474
if you have any query,pls feel free to get in touch