2 Shows At Once

YOU MAY HAVE CONNECTED THE RECEIVER TO AN INPUT ON THE TV THAT IS INCORRECT FOR THE SIGNAL OUTPUT FROM THE RECEIVER.

GET YOUR TV BACK ON THE CORRECT INPUT OR CHANNEL...CYCLE YOUR TV THROUGH ITS INPUTS BY...PRESSING THE INPUT, SOURCE, OR TV/VIDEO BUTTON ON YOUR TV REMOTE OR THE TV ITSELF.

IF THE PICTURE IS NOT RESTORED, CHANGE YOU TV TO CHANNEL 3 OR 4 USING TV REMOTE OR THE TV ITSELF.

IF THIS IS A 2ND TV, TUNE YOUR TV TO CHANNEL 60-73 USING THE BUTTONS ON YOUR TV REMOTE OR THE TV ITSELF.

ONCE YOUR TV PICTURE IS RESTORED, PRESS AND RELEASE THE SAT MODE BUTTON ON YOUR REMOTE TO ENSURE YOU'RE IN THE PROPER MODE FOR CONTROLLING YOUR RECEIVER.

YOU CAN ACCESS YOUR FEATURES, SETTINGS ETC, ON YOUR MENU BUTTON ON YOUR TV REMOTE.

HOPE THIS HELPS!

MARTIE

If it was the remote that changed the function then likely the mode has been changed. You probably need to have it changed back to the input you plugged your DirectTv into, such as video1 or component, or cable/sat. etc, etc...

Hi jmhunsinger! I will be glad to assist you in your concern. 1st let press the reset button on the front panel of the receiver for 10secs, then once its reset, you will see attention 015 this will go on a progress, then press the menu button on the remote, that is on the upper left, then you will see the main menu. once you see the main menu, press 6,1,1 on the remote and it will go to pointdish, once you see point dish, select check switch on the upper right, then it will go to install summary, on the install summary, you will see installed device, input1-110-all, input2-110-all, on the butom you will see test, select test to perform switch test, let the test finish once its done it will be back to install summary, you should see input 1-119, input2-110 and both should be all or odd-even, select cancel, then it will go to pointdish, you will see on the sat field it could be 119 or 110 and under the signal meter you will see there lock echostar, it could be 119 or 110 west, no problem if one of them will show.119 west or 110 west, then selct cancel, then press 0, 3 times on the remote then it will go to attention 015, let the progress finish until it download the programming guide, if you got the tv show, and can change the channels of the program, lets check your sat if both of them is green, press on the remote the menu button and once the mainmenu is up, press on the remote 6, 1, 3 then it will go th the sysinfo, on the field g, you should see there 119-green, 110-green, if there are two green your good to go, but if there is only 1 sat, press cancel then select on the option updates, once your on the updates screen, you should select on with out my permission, then select save, and cancel all the way out, then it will show a tv pic..turn off the receiver by pressing the power button on the remote, then once the power is off, green light on the receiver if off and the tv will show a snowy or black screen, but in a few seconds it should show attention 061, downloading vital program information, this process will update the software of your receiver, let the process finish, dont do anything just sit and relax and wait until it finish, once its done the wtv will be on a black or snowy screen and the message will disappear. press and hold the power button on the receiver for 10secs then it will pop attention 015 let the progress finish until it download the programming guide, once you got a tv show, press again the menu button on the remote and press 6,1,3 on the remote to check sysinfo and check field g if sat 119-green, 110-green. granting still 1 sat and its green, select cancel, select point dish, check switch and test, let it finish once its finish, it should show 2 sat, 119, 110. then cancel all the way out and it go on the process again and wait untill all the process finish. granting you did check on the sysinfo again and still show only 1 sat. if you have other solo receiver, try to hook up the other receiver to the room were your having a problem, run the check and test the switch on the pointdish. lets say that the other receiver got two sat-119 and 110, mean that the 1st receiver that you working at have a problem and it needs to be replace but if the 2nd receiver that you hook up and it shows the same problem, call on 1-800-333-3474 and ask for service tech, there is a problem with your dish 500.

note: replacing the receiver and asking for a tech- you need to call the same number-1-800-333-3474

if you have any query,pls feel free to get in touch

Hi mikej10x! I will be more than glad to assist you in this concern. You mean, intermittent signal? If that is the concern mikej10x, lets isolate the problem, 1st check the sat in 1 and sat in2 if the cable is connected tight, as well as the separator, diplexers, all device that is connected to the line of sat in, then press the power button on the front panel of the receiver for 10secs, receiver will turn off and then turn on by itself, then attention 015 will pop up on the screen, then press the menu button right away once you see the attention 015, then main menu will show on the screen and once main menu is up, press 6,1,1 on the remote control and it will go to the point dish screen, select check switch on the upper right and it will go to installation summary screen, select test on the bottom of the screen and it will run a test up to 2 of 2 or depends on the sat you have, once its done it will show the installation summary, sat input 1 & 2, port1-119-ok, port2-110-ok, once you see that all sat is ok, select done and it will go to point dish, select done again and then cancel all the way out and it will pop up attention 015, let the progress finish until it download the programming guide. the picture will show. observe if problem still exist. if the problem still exist, call 1-800-333-3474 ask for tech support and once you talk to a live agent, ask for a service call, there is a problem on you sat dish system, it could be the lnbf, switch, or the separator or cable connection. or it needs to re aligned the dish.. but before you call, check first if there is no trees or leave blocking on the dish to the southern sky, no obstruction.. please feel free to get in touch if you have any query.

Hi I will be more than glad to assist you in this concern. First press the power button on the front panel of the receiver for 10secs. once you press it the receiver will turn off and it should turn on by itself, once it turns on by itself you will see attention 015, press the menu button on the upper left of the remote, once you see the menu button press 6, 1, 1 on the remote and it should show on the screen point dish, select on check switch, once u are on the installation summary screen, select on test and it should do a test of 1 of 3 or it depends on your sat orbital location that u have.. once its done, it will show the installation summary screen and you should see sat input 1 & 2 with port1 up to 2 or 3 depends on your sat orbital location, all the trans on the sat 119, 110 or 129 if you have should be ok and green. once you see that all ok, select done on the screen, and it will be back to point dish, select done again, and then cancel all the way out of the menu, it should show on the screen attention 015, let it finish until it download the programming guide, once its done it should show a tv pic. press the dvr button and access your recorded event, it should play the dvr event. if the problem still exist, unplug the power of the dvr from the power outlet for 1 minunte then plug it back again and it should acquire the sat signal and download the programming guide, once it shows a pic. press again the dvr button and access the recorded event. it should play the recorded event, just incase the problem still exist, check what will be the exact error msg, write it down in a piece of paper and please feel free to get in touch or you can call on 1-800-333-3474..in order to for the dish tech support replace the receiver, this is a dvr lost of function.

Hi a_mizrahi! I will be more than glad to assist you in thhis concern. If your model 510 dvr receiver dont get the sat 110. Lets check 1st the cable connection on the back of the receiver, make sure that the cable connected on sat in is connected hand tight and check as well if the cable is going to the wall with a connector as well. Then press the menu button on the upper left of the remote, it will pop up the main menu, once you got it, press number 6-system setup, 1 installation, 3 system info, It will show the system info one. check on the field letter g, you will see sat number, ex only 119, bcoz you cant get 110, check if sat 119 is green on the buttom box, if its green then select cancel on the screen, then select 1 pointdish, select on check switch then once you are on the install summary, select test on the buttom portionof the screen. It will run a test it could be 1 of 2 or depends on the situation of your sat dish.. wait till it finish. once its finish, it will show the install summary, check if you have, input1-119-all- device name, input2-110-all-device name, or it could show this way, input1-119-odd-even, input2-110-odd-even, if you got 110 on the input after the test it means that we are almost there to fix the problem.. select cancel on the screen, cancel all the way out of the menu until it will pop up attention 015, it should show a progress up to 5 of 5 then it will download the programming guide, wait until it finish the download and it will pop up a picture right away on the tv. let check if the 110 is ok, most of the channels broadcast under 110 is your local channels and some upper channels from the sat.. press menu and then main menu willshow, press 6, 1, 3, back to system info one, check on the field g if sat 119-green, 110-green, if there is no 110 showed on the field g, cancel alll the way out of the menu, then press the power button on the front panel of the receiver for 10secs to reset the system, it should show on the front panel of the box that the power light will turn off and turn back on by itself, then it will acquire the sat signal again, it will go to the process of finishing the progress and download the program guide again, just incase the front panel reset didnt work, do the hard reset by unplugging the power of the receiver to the wall outlet for 1minute. then plug it back in, it will go to the progress again and download the programming guide.. check again the sat on the system info one, by pressing the menu button on the remote, press 6,1,3, check sat 110 is there and 119, it should be green on the button. granting still no 110 sat, select cancel, then select on the screen updates - option 4 I think, once your there, check if without my permission is selected or check, then save , cancel all the way out of the menu, once you got a picture, press the power button on the remote to turn off the receiver, leave the tv on, wait for a few secs and it will pop up attention 061, downloading vital program information, this msg will appear if your software version is outdated.. wait until it finish and once its finish the tv screen will turn black or snowy screen and no lights on the front panel of the box. push the power button on the front panel of the receiver for 10secs to reset the box and wait till it acquire the sat signal and download the programming guide, this should fix the problem, if there is no changes, please call dish network tech support @ 1-800-333-DISH, to check your sat system, there is a possibility that there is a problem on the alignment of the dish, switch or lnbf..

ok my tv is doing the same thing and i need help if you found a solution please email me at [email protected]

hi hammonhph! I will be more than glad to assist you in this concern. Lets program the remote for tv2, lets make sure that the battery's are brand new, please go to the front panel of the receiver, make sure that u have the remote2 with, turn on the the tv1, you got picture, on the front panel of the receiver, you got 1 green and the blue light is off.. push the power button on the front panel of the receiver once to turn off the green light, once its off the tv will show a black, blue or snowy screen, push the up button on the fron panel of the receiver until it shows the system information screen, look for the primary and secondary remote address, primary and secondary remote address should show a number on the white box ex.. 1 and 1 on the green box, secondary is ex 2 on the white box and 2 on the blue box, how to reporgram the remote to the receiver.. press and hold the sat button and wait until all lights lit up, once it all lit up, release it and press any number from (1 to 15) but for this ex is press 9, then press the pound button (#) that is under number 9, once you press the pound button the sat button will flash 3 times and then press the record button once, record button is under the cancel button or view tv button, once you are done check the secondary remote address, it should be 9 on the white box and 2 on the blue box, save the settings by using the remote 1, selct done on the screen and it will go back again to black, blue or snowy screen, press the sat button once on the remote 2 and the big red power button, the blue light should turn on, just in case the blue light dont turn on, press the power button on the front panel of the receiver for 10sec to reset the receiver, it will acquire the sat signal and go to a progress, and it will download the programming guide, check if blue light is not on, press the big red power button on the remote2 to turn on the blue light and it should work. if just incase the blue light dont turn on, the remote is bad and you need to call 1-800-333-3474 for the replacement of the remote..please feel free to get in touch if you have any query..

Hi! I will be more than glad to assist you in this concern. Lets Isolate the problem, press 1st the sat button once on the remote that is giving you a problem. the sat button should light up and check if you could pull up the guide or can change the channels. if there is still no response, bring with you the remote conrtol that is giving you a problem on tv1, turn on the tv and it should show a picture, go to the fron tpanel of the receiver and press the power button once to turn off the green light, once its off, the tv will go into a black or snowy screen, press the up button on the front panel of the receiver until it shows the system information. look for the primary and secondary remote address, ex, primary remote address is 1 on the white box and 1 on the green box, secondary remote address is 2 on the white box and 2 on the blue box, how to reprogram the remote, press and hold the sat button on the remote that is giving you a problem and wait until all lights lit up, once it lit up release it and press any number from 1 to 15, but lets choose 9, then press the pound button (#) that is under number 9, once you press pound button, the sat button should flash 3 times, then after it flash, press the record button, that is under the cancel or view tv button., you will notice that the secondary remote address was change from 2 to 9. to save the setting, get the remote1, select done on the screen and it will show a black or snowy screen. to check the remote 2 if it works, press the sat button once and the the big red power butto, the blue light should turn on if there is no blue light but there is, the blue light will turn off, then before you go to the tv2 location make sure that blue light is on and then check on the tv2 location if you could change the channels now. just incase that the problem is still there, check the remote antena on the back of the receiver, make sure that its on the upright position to broadcast the uhf signal properly.. that should fix the problem. if just incase the problem still exist, call 1800-333-3474 ask for a replacement of the remote..pls feel free to get in touch..if you have any query

The lack of video in the DVD can be isolated to the DVD players output mode, if you are using the component video out on the dvd player then be sure to follow the componet out of Receiver to the tv component inputs, if you are using the HDMI from a DVD HDMI into RECEIVER HDMI then go to TV HDMI, you cannot mix component and HDMI on this model of AVR receiver and acheive results, in other words keep the COMPONENT to Component and HDMI to HDMI signal path, the results will be similiar quality audio and video UNLESS you are doing a blu-ray source which will result 1080P quality, all other video, HD results to 1080i, about the audio, if all 5.1 test tones are satifactory to speakers but on playback modes for DVD or HD tv signals all you are receiving is LR which is basically 2 channel (stereo) you need to enable a MULTI-CHANNEL capability input, this must be a option on the DVD Player Audio MENU output, be sure it is set for DOLBY DIGITAl 5.1 or DTS outputs, be sure to have the receivers digital input enabled if you are running optical cable or coaxial digital for the audio, you will be sending a multi-channel input to the receiver when the Receivers Faceplace LCD displays 5-6 speakers. If it shows only LR or two speakers it is not locking into a 5.1 audio input.