Starts reversing automatically when beginning a new scan

The HSM Securio B24 is a high-security paper shredder that is designed to shred sensitive documents into extremely small particles to protect against identity theft and other types of data breaches. It is capable of shredding up to 24 sheets of paper at a time and can also shred staples, paper clips, and credit cards.
To use the HSM Securio B24, you simply need to place your documents in the feed opening and push them through using the built-in handle or the manual feed. The shredder will then automatically shred the documents into small particles that are difficult to reconstruct.
The HSM Securio B24 also features an automatic start/stop function, which means that it will start shredding as soon as you insert your documents and stop when you are finished. It also has a reverse function that allows you to easily remove any shreds that may be stuck in the shredder.

there should be a forward/ reverse switch that is used to unjam paper being shredded. check that
if it is automatic then check for paper stuck in the shredder causing the reverse action.

On some shredders when both the forward and reverse LEDs are on it can indicate either a jam or a full receiver bag/ container (the area that the shredded paper is fed into).
Try the following steps:

1. ) unplug the power
2. ) open up the shredder (see 1 on diagram)
3. ) empty out all the shredded paper (see 2 on diagram)
4. ) check that the shredding jaws (both the entrance and exit) are clear of any shredded material (see 3 on diagram)
5. ) put everything back together
6. ) plug power cord back in
7. ) force the shredder into reverse (see 4 on diagram)

Hopefully you should hear your shredder motor running. If it is switch it to automatic and try shredding again

Usually paper shredders reverse because the documents being shredded might be too thick

I just had this problem with my shredder. I think the problem started with a bin that was full. Running the shredder in reverse resulted in shredded paper being pulled up into the slot used to feed paper into the shredder. Some of this shredded paper was blocking the little plastic tab that activates the switch when paper is inserted, so the shredder would no longer start when paper was inserted. I emptied the bin and removed the shredded paper from the feed slot, being careful not to break the plastic "sensor" while removing the paper from under it. The shredder works fine now.

I just had this problem with my shredder. I think the problem started with a bin that was full. Running the shredder in reverse resulted in shredded paper being pulled up into the slot used to feed paper into the shredder. Some of this shredded paper was blocking the little plastic tab that activates the switch when paper is inserted, so the shredder would no longer start when paper was inserted. I emptied the bin and removed the shredded paper from the feed slot, being careful not to break the plastic "sensor" while removing the paper from under it. The shredder works fine now.

Asking why you should keep your shredder lubricated is no different than asking why you should change the oil in your car every 3,000 miles. Not only is proper maintenance a requirement to maintain an active warranty, but all mechanical parts need a little oil to help them turn smoothly and to keep them clean. Applying shredder oil to the cutting heads inside a shredder lubricates them so that they efficiently destroy documents sheet after sheet. Fortunately, you will find that taking good care of your shredder is less expensive, faster and easier than caring for your car.
Every time you shred a sheet of paper a fine dust made of tiny paper particles is produced. This dust collects in the cutting assembly of a paper shredder. If allowed to build up, this dust will compact until it completely blocks the smooth turning of the cutting head. Shredder oil will actually break up the compacted dust lodged in the cutting assembly, allowing the parts to move and push out the softened dust.
Shredder oil is specially formulated to eliminate oil residue on the cutting head. Other oils, like WD-40, will attract dust, further clogging the cutters. When lubricating your paper shredder, only use oil specifically designated for shredder use or risk voiding your warranty and further clogging your shredder.
The frequency with which you should oil your shredder depends on several factors: frequency of use, shredder capacity, cut size and type of paper. Your shredder will need more oil the more you use it, the more paper you shred at once and the thicker the paper is that you shred. Also, shredders with smaller shred sizes require extra oil. A 1/4" strip cut shredder used only one to two hours per week will only require a weekly oiling. A cross cut shredder, on the other hand, requires oil after every half hour of use. If you remember to oil your shredder every time you change the bag you'll be in good shape.
There are two fast, easy ways to oil a paper shredder:
The first method involves applying the oil directly to the cutting head. Shredder oil is packaged either in plastic squeeze bottles or aerosol cans, designed for easy application. No tools are required, just aim the bottle directly at the cutting head, through the paper entry point, and apply a fine stream of oil from one end of the cutter to the other. Run the machine in reverse for 10-15 seconds until the entire cutting mechanism is coated. Finally, shred a few pieces of paper to remove any excess oil from the cutters.
The alternative method requires streaming oil onto a piece of paper. Do not soak the sheet in oil, but cover it evenly from edge to edge. Shred the oiled sheet of paper and then run the shredder in reverse for 10-15 seconds to allow the oil to coat the entire cutting mechanism. Finally, shred a few sheets of paper to remove any excess oil from the cutters. In any case, run a couple of sheets of paper through the shredder after oiling to remove excess oil. procedure may be repeated up to three times to ensure proper lubrication.
If you take a few seconds once a week or every time you change your shredder bag to oil the cutting mechanism in your paper shredder, you'll maintain your warranties and keep your shredder running smoothly and efficiently document after document.
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Do you have Microsoft Office?? If you do try this:

First, gather the paper you want to scan. If your scanner has anADF, you can load a stack of pages at a time. The first time you scan,Document Imaging detects the ADF for you.For more information about the ADF and whether your scanner has one,see the documentation that came with your scanner.
You will also want to sort your paper; if you have color pages thatyou want scanned in color, sort these in a separate stack from theblack and white pages. Load your first page, or first stack of pages(with an ADF) in your scanner.
Then, start Microsoft Office Document Scanning (the scanning component of the Microsoft Office Document Imaging program.)

• On the Windows Start menu, point to All Programs (Programs in Windows 2000), point to Microsoft Office, point to Microsoft Office Tools, and then click Microsoft Office Document Scanning.

Tip If Microsoft Office Document Imaging is already running, you can start the scanning component by clicking Scan New Document on the File menu.
Set up your scanning optionsIn the Scan New Document dialog box, do one or more of the following:

• To view your scanned file(s) in Document Imaging after they have been scanned (recommended), select the View file after scanning check box.
• If your scanner is equipped with an ADF, click Scanner, and then select the Use automatic document feeder check box.
• If your scanner is equipped with an ADF and you have double-sided originals, select the Original is double sidedcheck box to scan both the front and back of multiple pages. Place thepages in the feeder so that the page fronts are scanned first.The Microsoft Office Document Scanningdialog box will appear after each scan, allowing you to turn the pagesover and scan the page backs. Document Imaging automatically collatesthe pages in the correct order after scanning is complete.
  
• If you have a true duplex ADF (one that automatically scans both sides of the page), do not select the Original is double sided check box. Instead, in the Scan New Document dialog box, click Scanner, and then select the Show scanner driver dialog before scanning check box. When your scanner driver dialog box appears during scanning, select the proper duplex settings.
• If you want to scan pages manually, select the Prompt for additional pages check box. Office Document Imaging will pause after each page is scanned, allowing you to place the next page in your scanner.
• By default, optical character recognition (OCR) is performed onyour document during the scanning process. Although performing OCR addstime to the scanning process, it also has the following benefits:
  • When you open the scanned document in Microsoft Office DocumentImaging, you can search for recognized text in the document, copyrecognized text in the document to another document or program, andsend recognized text in the document to Microsoft Word, withoutperforming OCR manually.
  • You can have your scanned files saved with an automatic filename based on the first words on the page (this is the default.)
  To turn off OCR during the scanning process (you can perform OCRmanually in the document in Document Imaging after scanning), do thefollowing:
  
  1. In the Scan New Document dialog box, select the preset you want to use, such as Black and white.
  2. Click Preset options, and then click either Create new preset (and then type a name for the preset), or click Edit selected preset.
  3. On the Processing tab in the Preset Options dialog box, clear the Use OCR to recognize the text of the scanned image check box.

Select location, name, or file type for the scanned filesPart of the scanning process is to save a scanned page to a file. Bydefault, when you scan multiple pages, the pages are saved in one file.If you want to save each scanned page as a separate file, select thenaming convention for the scanned files, or change the location or fileformat of the scanned files, do any of the following:

1. In the Scan New Document dialog box, select the preset you want to use, such as Black and white.
2. Click Preset options, and then click either Create new preset (and then type a name for the preset), or click Edit selected preset.
3. Do one or more of the following:
   • To save each scanned page as a separate file, select the Save each page as a separate document check box on the Page tab.
   • To change the location for the saved files, click the Change button on the Output tab, and select a location.
   • To select the way the individual files will be automatically named, click one of the File Name options on the Output tab. (If you have turned off OCR during scanning, you will be unable to use the Auto name based on first words on page option.)
   • To select the file format the scanned pages will be saved in, click the Advanced button on the General tab, and select the options you want.
4. Click OK.

Scan your pages

1. In the Scan New Document dialog box, make sure the preset you want to use is selected, and then click Scan. If you selected the Original is double sided check box or the Prompt for additional pages check box, the Microsoft Office Document Scanningdialog box appears periodically to let you know that the scanner hasfinished. You then have the option to continue scanning (place anotherpage in a scanner that doesn't have an ADF) or turn your page or pagesover to scan the other side. Arrange your page or pages as desired, andselect the option you want to continue scanning.
   
2. When all pages, all sides have been scanned, click Done in the Microsoft Office Document Scanning dialog box.
3. To scan additional pages, review the Get started section above, and then repeat the instructions in this section (Scan your pages.)

Organize pages in the saved file(s)Now that you've finished scanning, it's time to take a look at theresults. If your scanned pages are not open in Document Imaging, do thefollowing:

1. On the Start menu, point to All Programs (Programs in Windows 2000), point to Microsoft Office, point to Microsoft Office Tools, and then click Microsoft Office Document Imaging to start Document Imaging.
2. In Document Imaging, click Open on the File menu.
3. Locate the file you want to open (by default, the scanned page(s)is saved to the My Documents folder with an auto filename based on thefirst words on the page, such as Page1of.tif) and then click Open.
4. Repeat steps 2-3 until all of the files you need are open.

You now have an online version of your stack of paper. Here are a few tips to get you started organizing pages.

• Rearrange pages within a document In the thumbnail pane (thumbnail pane: Presents the current scanned document as one or more small images.), select one or more pages to move. Click any selected thumbnail and drag the selection to the new location in the thumbnail pane.
• Copy a page to a new document In the thumbnail pane, select the page you want to copy. On the Page menu, click Copy Page. Switch to the Document Imaging document into which you want to insert the copied page. In the thumbnail pane, select the page that precedes the location where you want to paste the copied page. On the Page menu, click Paste Page.
• Delete a page In the page pane or the thumbnail pane, click the page you want to delete. On the Page menu, click Delete Page.

For more information about scanning or organizing pages, see Microsoft Office Document Imaging Help.
The papers that were once cluttering your desk have now beentransformed into electronic documents. Within these documents, you canarrange pages, move pages to different documents, delete pages, printpages, add annotations, copy text to other Office programs, or send apage to someone in email. And still have room on your desk for yourcoffee.

open up the ADF and see if there's something in the way on the side that's not pulling through

Try this link for more Printer Resources