Question about KitchenAid KP26M1X Stand Mixer

2 Answers

Mixer works at high speed only

I recently received a KA Model 620 Pro Mixer from my mother. The 0-10 speed selection only works at the highest speed regardless of the speed selection. KA gave my mom a new mixer when she called to report this problem. KA states this is a common problem with the model. Okay, I was told the issue is a defective speed control board/selector knob. Since the machine was free to me, I opened the mixer to examine the speed control circuit board & wires. There doesn't seem to be any damage. After some effort, I've located a new "speed control" and intend to install the new board/selector knob. I guess my major question is, Am I headed in the right direction or is this mixer a lost cause? The nearest repair facility is over 300 miles away & Kitchen Aid seems less than enthusiastic about dealing with the mixer as I think they will discontinue the 620 model. Thanks!

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  • loksi55 Jan 23, 2008

    James, have you managed to get your mixer back working properly yet?


    Just before Christmas (perfect timing with all the pies, bread and cakes to be baked!)  my Pro 620 did exactly the same thing!   I thought I was going mad, and very nearly did so after having to mix everything by hand :-)




    So now at least I have an idea of what the problem may be ...... I've looked under the hood and checked all 
    the wires and contacts, and everything looks fine, so will assume this is the solution nonetheless.   I'll obtain a replacement Speed Controller and and see how we go.   I guess with the 'premium' cost of a 620 mixer I had hoped it may have been better tested and free of these issues, as I live outside of US and cannot simply return it under Warranty.  Them's are breaks :-/

  • kim-davis Dec 15, 2008

    This same problem with the speed control is happening to my mixer! It is Christmas baking time right now and it started having this problem as I was mixing gingerbread for a big gingerbread house party I throw. I can't tell you how disappointed I am with this product, and how disappointed I am with Kitchenaid in general. Yes, my machine is off warrantee, but if this is a known problem, they should still stand behind their product and replace the part. I stood behind Kitchenaid to replace my Artisan mixer with the Pro line, before this I always sang the praises of Kitchenaid. I paid around $400 for this machine and will now pay an estimated $120 to fix it. I am now wishing I went with another brand.

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Guys, I'm not sure if this will solve your problem.  I have a Kitchenaid 575 watt professional 6 and I was having a similar problem.  I fixed mine by making sure that Hall effect sensor was completed seated on the control board.  I think mine loosened from the use and vibrations.  Once I reseated the sensors it worked like new.  I'm not sure if your model has a Hall effect sensor, but I would start there. One final thing.  If your model does have a hall sensor, make sure it securely connected to the control board. Also, make sure the sensor is properly oriented on the board.  My control board has three small prongs which the sensor attaches to. The sensor can attach facing up or facing down.  If not sure, try it both directions.  It took me a little trial and error to discover the correct orientation but my mixer works like new now.

Posted on Dec 30, 2008

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You might have someone repair it for you; here is a place that charges a flat fee of $69.95 and thats including the return shipping. Check 'em out:http://www.marbeck.com/repair_mixer_kitchenaid.html The speed controller board sounds like the right direction but it hard to know if that is the issue until you install a new part. This is a known issue as far as I have heard around the internet. You might give KA a call and see if they can help; all they can say is no. I have heard they revised the part to fix the problem; my brother had a couple of boards replaced on his pro model and now it seems fine. Good luck!

Posted on Aug 19, 2007

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My house was recently struck by lightning and my KA mixer was a victim. All ten speeds spins at the highest speed. Any suggestions?
Obtain a copy of the Repair Part List for your model from Kitchenaid.com.
Download a Copy of the Kitchenaid Service manual.

http://www.kitchenaidparts.be/centers/servicemanual/mixer.pdf

You need to adjust the mixer speeds:

Remove the screw holding the End Cover and locate the three screws from the Control Plate.
All three (2 top left and right, and 1 bottom) must be adjusted. Make sure that the Control
Plate is not damaged in any way, contacts are not charred or burnt,etc...

1. Loosen the lock nuts enough & Turn the 2 top screws clockwise until they cannot be turned
anymore. Leave the bottom screw alone for now.
2. Use a dab of white paint or paper whiteout to mark the positions of the Phillips screws.
3. Plug in your mixer and Set the speed selector to "Stir".
4. Turn each top screw One full turn couterclockwise (alternating between Left and Right)
Keep making one full turn at the time (for both left and right) until the motor starts running.
5. Put your hand near the Agitator shaft and allow it to brush your finger slightly. Use your
watch or clock and start counting the number of times the shaft touches your finger in
60 seconds. The correct count should be 60 RPM (Rounds Per Minute). If it is less
or more than 60, give each screw 1/4 turn counterclockwise or clockwise and start counting
again. Now tighten both lock nuts.
6. Set the speed selector to "6" and turn the bottom screw either clockwise or counterclockwise
to achieve a speed of 180 RPM.

For your reference, the planetary RPM's for the 5-qt. tilt-head Artisan Stand Mixer are as follows:
Stir speed - 60
Speed 2 - 95
Speed 4 - 135
Speed 6 - 180
Speed 8 - 225
Speed 10 - 280

Jul 28, 2011 | KitchenAid 32685 Mixer

1 Answer

Motor now has two speeds: off and 10 (highest) -
Hi REEDKL, Merry Christmas and Happy New Year! Based on your mixer’s symptoms, my first thought is that your mixer’s internal controller assembly (the speed knob), has gone bad. The inspection and troubleshooting of the control assembly is something you can do yourself, particularly if your mixer is out of warranty. Just be sure to have the correct Part List manual around when you start to disassemble your mixer.
If you're lacking one, you can download it from the KA website. Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in this case, KP26M1, and then select the last file: KP2671XWH3.pdf (325.07 KB) that appear under Parts List (21). Check to see that it matches your mixer model.
Turn to page 4, Case, Gearing and Planetary Assembly and locate Illus. #8, Control Assembly. This is what you’re looking for when you get the top (Illus. #1) off the mixer head.
First check to see if any of the connections have come loose. If everything looks tight then you probably need to replace it. Unfortunately the whole controller assembly is on a little PC board filled with resistors, capacitors and diodes, which was not meant to be 'home fixed' and where my ‘electronic expertise' ends. A local small appliance repair shop should be able to determine if the controller assembly is functioning properly or not, or you can just order replacement parts without the testing.
Although you don’t need to get further inside your mixer to make this repair, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer that you might want to keep in your ‘toolbox’, should you have to delve inside your mixer in the future. The mixers displayed in the links may be different than your KA model, but the principles are the same.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able replace any part to your KA mixer.
If you feel this repair is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln

Jan 04, 2010 | KitchenAid KP2671 Professional 6 Series...

1 Answer

How do I replace the Speed Control Knob on the K5 Kitchenaid Pro
Hi PETER, Happy New Year! Your Speed Control Knob can be replaced quite easily (OK, maybe with a little effort) by yourself, if you are a DITY type person, feel adventurous, and your mixer is not under warranty.
Before you start taking your mixer apart, be sure you have the Parts List manual on hand. If you're lacking one, you can download a PDF version from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case use KSM50P (Your K5SS mixer falls within this manual), and select the first file KSM50P.pdf (438.31 KB) listed under Parts List (4) and then check to verify this matches your mixer model.
Your speed control assembly is attached to the bottom of the top part of the mixer’s head (or Illus. No 1, Gearcase Motor Housing, on pgs 4 & 5).
Turn to pages 6 & 7, titled: “Motor And Control Parts”, which provides an exploded view for the disassembly and reassembly of your mixers electrical components, along with all the parts. Locate lllus. Nos. 1, 2, 3, 4 - Pivot screw, Spring Washer, Switch Lever and Stud, and Control plate spring, respectively, which is the speed control handle assembly and Illus No. 5 and 6 - Speed Link & Cam and Flat Spring. Carefully inspect these parts to see if they have not come loose, particularly the Pivot Screw and Spring Washer. Also check to see if the Speed Link & Cam hasn’t shifted from its position. You should be able to see if something just needs to be tightened or if parts need to be replaced.
Also, with your mixer apart you can check for any other unseemly wear and tear on the gears, etc. It can be messy but quite gratifying to diagnose and repair your mixer yourself.
As far as parts go, here are five potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com. Prices can vary widely between vendors, so do your comparison shopping.
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links may be different than your KA model, but the principles are the same.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer, should you decide to go that route.
If you feel this repair is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
Good Luck. I hope this helps. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln

Jan 04, 2010 | KitchenAid K5SS Heavy Duty Commercial...

1 Answer

My mixer master (Accolade 400) will only run at top speed
Hi JENNY, Merry Christmas and Happy New Year! Do not despair; there is a way to fix your KA mixer. From the symptoms you’re describing is sounds like your mixer’s (speed) Control Assembly and/or the Hall Effect Sensor has gone bad and either one or both parts need to be replaced.
As your mixer is out of warranty, the inspection and troubleshooting of the control assembly is something you can do yourself, particularly if your mixer is out of warranty. Just be sure to have the correct Part List manual around when you start to disassemble your mixer.
If you're lacking one, you can download it from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home
Click on Customer Care>Locate Manuals & Guides, and enter the 6 character model number, in this case, KN15E1X, and then select the first file, KN15E1XBW0.pdf (335.24 KB) that appears under Parts List (17). (check to see if this matches your mixer model).
Turn to pages 4 & 5 titled, "Case, Gearing and Planetary Assembly", which provides an exploded view for the assembly and disassembly of the mixer and locate Illus. Nos.8 & 9, Control Assembly and Hall Effect Sensor, respectively. I suspect one or both of these parts that are the cause of your mixer’s speed woes. Since the (speed) Control Assembly is the more complicated of the two, that’s where I’d focus my attention. The Hall Effect sensor is a very simple device and rarely goes bad.
First check to see if any of the connections have come loose from your Control Assembly. If everything looks tight then you need to replace it. Unfortunately the whole controller assembly is on a little PC board filled with resistors and capacitors, which was not meant to be 'home fixed' and my 'expertise' ends there. A local small appliance repair shop should be able to determine if the controller assembly is functioning properly or not. Or you can just order replacement parts without the testing.
As far as parts go, here are four potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com. Prices for the same part can vary widely between vendors, so do your comparison shopping.
Here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer. The mixers displayed in the links are different KA models, but the principles are the same.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer.
If you feel troubleshooting and repairing is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution has been helpful, please rate it, thanks! – hslincoln

Jan 04, 2010 | KitchenAid 400 Watts KN15E1X Accolade 400...

1 Answer

I need a replacement for the speed selection lever on the KP2671 Pro 6. I have already removed it. The number on the switch panel I believe is 9705671 (if I am reading it right)Is there a place online...
Merry Christmas BILLANDSHEIL! It sounds like you’ve already identified the problem and you just want to order the correct replacement part(s). I assume you’ve got a Parts List manual on hand, but if you're lacking one, you can download a PDF version from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number, in your case: KPM2671 and select from one of the files under Parts List (24). You’ll need to carefully check to make sure the manual you download matches your mixer model, because KA is notorious for providing differing part nos. for the same Illus. No. depending on the model and/or series version. After checking the 5 variations of Parts List manuals for your model, I found seven different part numbers based upon the control knob color selected. I think they make it confusing on purpose!
What ever Parts List manual you finally select, turn to pages 4 & 5 titled – Case, Gearing And Planetary Unit, and locate Illus No. 8, Control Assembly, and refer the part number for the knob color of your mixer. That is the part number you will need to use when reordering.
It’s not clear if you just want the speed selector knob or the whole knob control assembly. Unfortunately KA doesn’t just offer the knob, but only the whole PC board control assembly with knob.
As far as parts go, here are four potential online vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com. Prices for the same part can vary widely between vendors, so do your comparison shopping. (As a check, you could also try to input the part no. you found and see if you get any ‘hits’ from the vendors above.)
Although you don’t need to get further inside your mixer to make this repair, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer that you might want to keep in your ‘toolbox’, should you have to delve inside your mixer in the future. The mixers displayed in the links may be different than your KA model, but the principles are the same.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able replace any part to your KA mixer.
Good luck and have fun. I hope this helps. Howard, Burke, VA
If this solution has helped you, please rate it, thanks! - hslincoln

Dec 25, 2009 | KitchenAid KP2671 Professional 6 Series...

1 Answer

Mixer runs ,then stops, and now has lost all lower speeds.
Hi DALE, from the symptoms you describe, it sounds like you've got problems in your (speed) control assembly. If your mixer were out of warranty, I'll tell you that you could fix it yourself, but as your mixer is less than one year old, let KA fix it or replace your mixer on their dime. Contact them immediately and tell them about your problem with the speed control.
The KA website is at: http://www.kitchenaid.com/flash.cmd?/#/page/home. Click on Customer Care>Contact Us> and the toll free phone number is listed to speak with someone. You can also look under the Warranty & Service Plans to see what KA will do for you. I've extracted parts of it here:
Hassle-Free Replacement Warranty
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your “failed” mixer returned to us.
Your replacement unit will also be covered by our one year full warranty. Please follow these instructions to receive this quality service.
If you reside in the United States and your KitchenAid® mixer should fail within the first year of ownership, simply call our toll-free Customer Satisfaction Center at 1-800-541-6390, 8 a.m. to 8 p.m.,
Monday through Friday, 10 a.m. to 5 p.m., Saturday, Eastern Time. Give the consultant your complete shipping address. (No P.O. Box Numbers, please.)
When you receive your replacement mixer, use the carton and packing materials to pack-up your “failed” mixer. In the carton, include your name and address on a sheet of paper along with a copy of the proof of purchase (register receipt, credit card charge slip, etc.).

I hope this helps. Good Luck with KA! - Howard, Burke, VA
If this solution has been helpful, please rate it, thanks! - hslincoln

Dec 19, 2009 | KitchenAid KSM150PS Artisan Series Stand...

1 Answer

Aristan Open/Close
Hello again LESZCZ2. Sorry for not replying sooner to your clarification. You don’t need to send me photos. I think I now understand what you are describing. Your mixer head ‘locking’ mechanism is not working correctly. Is that correct?
I hope you’ve been able to download your mixer’s Parts List manual. If you haven’t, I suggest downloading a PDF version from the KA website: (http://www.kitchenaid.com/flash.cmd?/#/page/home).
Click on Customer Care>Locate Manuals& Guides> and enter the 6 character model number, KSM150 and select one the files listed for your model that appears under Parts List (61): KSM150PSWH0.pdf (773.44 KB) and save that file to your PC.
Turn to pages 5, titled ‘Base and Pedestal Unit’. Locate Illus. Nos. 11, Link & Lever Latch, which includes Illus. Nos. 10, 12, 13, 14, 15, 16, and 17.
You will need to disassemble your mixer head top to inspect this assembly and carefully inspect the latch parts. It is possible that the link (Illus. No. 16) has broken or become unattached from either the latch (Illus. No. 10 or the lever (Illus. No. 17); or possibly the assembly has just become loose and needs to be tightened. A visual inspection will determine what you need to do.
If you find you need to order repair parts, here are five potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com; and Grainger.com. You should be search for ‘food grade grease’. Prices can vary widely between vendors, so do your comparison shopping. I don’t know if you’ll be able to find any vendors that carry KA parts in Poland, but you could try online.
Finally, here are some links to several excellent websites that detail the disassembling/reassembly of a KA Mixer.
Between these three websites and their excellent pictures and descriptions and your Parts List manual, you should now be able to completely disassemble and reassemble your mixer, should you decide to go that route.
If you feel troubleshooting and repairing is beyond your capability, then I would seek out a local small appliance repair shop in your area. KA Customer Care can give you names of local KA authorized repair shops in your area, but you can also do an online search to supplement what KA may provide you. Call to explain your circumstances and find out their hourly rate and get an estimate of what they think it would cost to repair your mixer. Also, always obtain three or more estimates – do some comparison shopping. Again, it may be difficult to find an appliance repair shop that handles KA where you live in Poland.
I hope this is more helpful than my first solution. Howard, Burke, VA
If this solution was helpful, please rate it, thanks! – hslincoln

Dec 13, 2009 | Food Mixers

1 Answer

I just received my new Kitchenaid Stand Mixer. It's model KSM150PSGG. The "stir" speed doesn't work. All other speeds work. What do I do?
Hi, LeeWhay, sorry to hear that your having problems with your new KA mixer. Since it is under warranty, contact them immediately and tell them about your problem with the stir speed not working. The KA website is at: http://www.kitchenaid.com/flash.cmd?/#/page/home. Click on Customer Care>Contact Us> and the toll free phone number is listed to speak with someone. You can also look under the Warranty & Service Plans to see what KA will do for you. I've extracted parts of it here:
Hassle-Free Replacement Warranty
We’re so confident the quality of our products meets the exacting standards of KitchenAid that, if your mixer should fail within the first year of ownership, KitchenAid will arrange to deliver an identical or comparable replacement to your door free of charge and arrange to have your “failed” mixer returned to us.
Your replacement unit will also be covered by our one year full warranty. Please follow these instructions to receive this quality service.
If you reside in the United States and your KitchenAid® mixer should fail within the first year of ownership, simply call our toll-free Customer Satisfaction Center at 1-800-541-6390, 8 a.m. to 8 p.m.,
Monday through Friday, 10 a.m. to 5 p.m., Saturday, Eastern Time. Give the consultant your complete shipping address. (No P.O. Box Numbers, please.)
When you receive your replacement mixer, use the carton and packing
materials to pack-up your “failed” mixer. In the carton, include your
name and address on a sheet of paper along with a copy of the proof
of purchase (register receipt, credit card charge slip, etc.).

I hope this helps. Good Luck with KA! - Howard, Burke, VA
If this solution has been helpful, please rate it, thanks! - hslincoln

Dec 05, 2009 | KitchenAid KSM150PS Artisan Series Stand...

1 Answer

Question regarding KitchAid mixer, Model K45ss. excessive noise.
Maeveda, Congratulations on your 30 year old KA mixer! Was it a wedding present? Do you still have the K45SS Parts List? If not, you can download a PDF version from the KA website. Click on Customer Care>Locate Manuals & Guides> Enter the 6 character model number (in your case, use K45SSW select Parts List (1) and then check to see it this matches your mixer). You can check on page 4 & 5 for the disassembly and reassembly of your mixer, along with all the parts. It will be messy but gratifying. Once apart you can check for any other unseemly wear and tear on the gears, etc.
As far as parts go, here are four potential vendors in no particular order: RepairClinic.com; mendingshed.com; searspartsdirect.com; partstore.com (this vendor the best prices for my wife mixer's parts, but sadly they had to back order them, which was disappointing to SWMBO). Prices for the same part vary widely between vendors, so do your comparison shopping. Here's a link to a site that details the disassembly and replacement of a mixer's grease, which might be helpful, too. http://www.foodonthefood.com/food_on_the_food/2009/04/how-to-repair-a-kitchenaid-mixer-yourself.html
Good luck and have fun. I hope this helps. Howard, Burke, VA

Nov 02, 2009 | KitchenAid K45SS Classic Stand Mixer

2 Answers

My Kitchenaid K45 mixer only runs at high speed. Wonder if the speed control phase board (from mendingshed.com and various KA parts stores) intended for K45SS is compatible. Thanks.
Yes it is compatible. You may also have a problem with the control plate

Sep 09, 2009 | KitchenAid K45SS Classic Stand Mixer

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My house was recently struck by lightning and my KA mixer was a victim. All ten speeds spins at the highest speed. Any suggestions?

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