Everytime i try to turn it on,i see a cracked screen inside my sansa. i tried charging it but the screen is still cracked. i think it is inside my sansa because the outer screen is okay.please help me and email me ASAP.thank you.
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Mine did the exact same thing, (Even the going to bed thing) I'm glad you posted your question. Incidentally enough after trying to turn-off and on for ten minutes, I pressed all the buttons a whole bunch to show it my frustration.....then it worked. (?) I don't know why, but I think that the computer going into hibernation or shutting off affected it.
If the interior screen is cracked, get the player replaced. You can go to YouTube and see the videos of how other peopel have tried to repair their screens, but the methods usually fail/cause more damage.
Turn it on into recovery mode (Hold + Record Button + Power) Connect to computer (You should detect a 16MB drive) Make an empty text file inside the 16MB Drive and rename it to "sansa.fmt" Unplug the Sansa. You should see now a "Formatting..." on the Sansa's screen. Sansa fixed!
Hi you can get it fixed but the only place that do this is the makers as you cant take them apart you need special tools to do this and you cant buy them i know loads of people that have tried repairing these thamselves and end up destroying them so its not worth trying youl never get the cases off try going to sandisk site have a look on their site and get the customer support number or email give them a call or send them an email then they will tell you where their local repair center is to you its the only option you have but it will be cheaper than buying a new one so give them a call. Also depending on how long you have had it you might have some warranty left if not you will have to pay for repair but it can be fixed just might take few weeks for them to repair it as they repair thousands every week so contact them via their site ok let me know how you get on ok
i have the same problem....i am currently trying to get mine fixed. Sandisk told me to take a picture of the broken mp3 player and send it to [email protected], i have sent it to them 8 times within the past 2 months and they still said they have not recieved it. let me know if you find anything out...