Make sure the answering machine is turned on for both lines. To check settings:
Scroll, using BACK and FWD, to desired setting.
1. Press MENU
2. Scroll to "ANSWERING SYSTEM MENU" then press SELECT
3. Scroll to "LINE 1 SETTINGS" and press SELECT
4. Scroll to "ANSWERING SYSTEM ON/OFF." Check to see if it is set to "ON," as this is the default setting.
5. Exit MENU and Repeat steps 1 thru 4 for LINE 2 SETTINGS.
I don't know if you have Acrobat Reader for .pdf files but below is a link to the owner's manual for this phone. If you can, download and look at the bottom of page 79 of 116 for more help.
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To reset the Gigaset 2420 Pin
At "System Settings" in the Menu press *65# then press the Select button.
"System PIN Reset" will be displayed (if the PIN was not already the default).
The default PIN is 0000.
There is a way to override and reset... I think you need to press *67# when in the system pin area via menu. Confirm this first though. There is a way to do this though- then you reset it to 0000- google it and you will find the answer-
You will need to customize your Call log settings to show which area code your located in so it will redial from the log properly. To do so, push Menu, then scroll to system settings, push select, then scroll to Area Codes, push select and specify the area code that you are in. If you need additional assistance, go to the link below which is the full manual on PDF, then go to page 48. Hope that helps. http://www.barclayent.com/manuals/Gigaset%202420%20Plus_guide.pdf
I have the same problem with mine - a Siemens 2420 base. The calls come in, all the lights flash, then the thing clicks and resets. At this point, it can only be used for outgoing calls. i think i'm going to retire it. Too bad, cause the speakerphone was one of the best ever.
OK, here's what happened. I had the same issue of the phone resetting when a call came in, I thought it was a power issue and through some testing it was not. Here's the fix...Menu \ system settings \ enter pin (if you haven't changed it it is 0000) scroll to factory default and reset. This fixed the problem somehow for me, make sure to write down any impotant messages because it will erase everyting (silly me). I hope this helps.
I just replied to a similar post. This is a common problem, not only with the Siemens but most all manufacturers that used this design of display on many different devices. And in this case, the display connections are pressed on with a special machine and can't be replaced by a do it yourselfer. Sorry I can only recommend sending it in for repair.
That is a common problem with this model, normally happens after a storm passes through. Unfortunately there is no easy fix for on site, it would need to be sent in for repair or replaced. You can google Siemens Cordless Repair to find service facilities.