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Might be the type of movie - some of them are only able to play "G" ratings. Try this: click <play> 1234 <play> It will likely unlock the dvd that is in and will begin to play. You will have to do the 'code' each time, or there's an unlock program you can purchase.
I'm sure you've found the solution by now, but I'm going to post a response for people in the future with the same problem. The unlock code for dvd's is found on page 25 in my users guide. I dont know if the code is different for every t.v. but mine is 1369. Hope this helps. Also I thought it was kinda funny because the same exact thing happened to my daughter with the same Barbie Island Princess movie the day after Christmas!