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Hi The defrost heater in the freezer section melts the frost and changes it to water, this water is suppose to flow down a drain system. If this drain system is restricted or plugged the water will leak inside the refrigerator. The drain system starts in the freezer section with a tray built under the evaporator coil. The water is funneled through a small hose into a cup in the top middle of the fresh food section (not on all models, but this is the most common way), from there, the water is directed out the back wall to a drain hose that runs down the back of the refrigerator into a condensing tray. The heat created under the fridge makes the water evaporate and disappear. Some of the cups ( in the top back of the fresh food section ) can be removed for cleaning. A turkey baster can be used to help clean out the drain system. Fill the baster with hot water and "blast" it into the drain hose to help flush it out. A piece of wire or pipe cleaner can also be pushed into the drain hoses to help clean then out. On a S x S style of fridge the drain system is in the bottom back of the freezer section and often you will have to remove the evaporator cover to access the drain hole. You can clean this out in the same manner as previously mentioned, but because of the water leaking into the freezer instead of the fresh food section you will have to remove the ice build up to clean out the drain system. For some reason Whirlpool has found a need to "hide" the drain hose inside the walls on there top freezer refrigerators. This makes accessing the drain hose to flush it out more difficult, no cup inside the fresh food section, no hose down the outside back wall and the only access is inside the freezer section behind the back false wall and under the evaporator coils. Please do accept the solution if the issue is resolved or else revert for further assistance. Thanks Rylee
Hi, The filter is in the upper right hand corner of the fresh food section. Turn the filter cup counter clockwise to remove it. There will be a filter cartridge in the cup that you replace.
Please let me know if this has been helpfull or if I can assist you further
I had this problem too and my water line was frozen. We left the freezer door open for about 45 minutes and turned the control temperature to 2. After about 45 minutes, with the freezer door being open the whole time (don't worry the food won't freeze), the water spewed and then became a full stream. Two days later, it's working great. Maybe your setting is to high? Try this. It worked for us. Good luck.
First thing to do is make sure the water going to the Fridge is turned on. Then make sure you bleed all the air out of the line. Hold a cup under the water dispensor for at least 1 minute and if that doesn't work, then you have to make sure the water line going to the water filter didn't freeze. After checking all that, if that doesn't work we can go farther from here.