Shredder motor seems jammed

On some shredders when both the forward and reverse LEDs are on it can indicate either a jam or a full receiver bag/ container (the area that the shredded paper is fed into).
Try the following steps:

1. ) unplug the power
2. ) open up the shredder (see 1 on diagram)
3. ) empty out all the shredded paper (see 2 on diagram)
4. ) check that the shredding jaws (both the entrance and exit) are clear of any shredded material (see 3 on diagram)
5. ) put everything back together
6. ) plug power cord back in
7. ) force the shredder into reverse (see 4 on diagram)

Hopefully you should hear your shredder motor running. If it is switch it to automatic and try shredding again

If the motor will only run in reverse and, you are stating that all the buttons are working. then most likely, internally the motor has burned out try tapping the motor lightly with a small hammer while the shredder is plugged in and on in the forward position. if the motor begins to move it will lead you to the answer of a shorted out internally motor.

1. • 1 Unplug the paper shredder. Empty the shreds from the collection bin. Pull as much stuck material as possible from the top and bottom of the shredder blades with pliers.
     
   • 2 Place the paper shredder back on the collection bin base and plug the shredder back in. Rock the shredding direction back and forth between forward and reverse. Pull on the jammed pieces as the shredder shifts between directions.
     
   • 3 Run the shredder in reverse continuously once the paper jam is cleared. Make two passes across the cutting blades while drizzling synthetic shredder oil. Switch the direction to forward to run continuously for one minute.
     
   • 4 Lower two sheets of clean paper into the shredder. The paper removes excess oil, metal fragments and debris from the cutting blades. Blast the blades with compressed air when you notice a build-up of small paper scraps that may cause a jam.
     

Hi,

Ensure the wastebasket is empty then move power switch to the REVERSE position. This will reverse the jammed paper out of the shredder. If shredder jams again, alternate control switch slowly between REVERSE and AUTO (l) positions to attempt to move jammed paper completely through the shredder. If the shredder jams in reverse mode, move the switch to AUTO (l), depress the manual forward button located on the center of the shredder head and allow to run for five seconds. If jam does not clear, move switch to REVERSE again and allow to run for five seconds.

Repeat this process until jam is cleared. If necessary, turn off shredder and use care to grasp the paper and carefully pull out to clear jam. Once cleared, move switch to AUTO (l) to continue shredding. The jamming may be happening because the cutting cylinder needs to be oiled.

Follow instructions to oil your shredder;

To keep your shredder in top condition, the cutting blades need to be oiled every so often (for frequency, please refer to your owner's manual). We recommend using Powershred® Lubricant or a vegetable-based oil (such as corn or canola) in a non-aerosol container with an extension nozzle.

Caution: Never use flammable synthetic oil, petroleum-based, or aerosol lubricants to oil the cutting blades. Some agents may combust, causing serious injury. NEVER USE WD40.

1. Depress and hold the reverse button down.
2. Put the tip of the oil bottle in the paper entry and make one or two sweeps the length of the entry while squeezing the oil bottle.
3. Move the power switch to Auto (I) position, or depress the manual forward button (depending on model of shredder) and allow the blades to run at least three seconds.
4. Move the power switch to Reverse (R) position and allow it to run for at least three seconds.
5. Repeat steps three and four above at least three time.

Regards.

Chances are it's over heated.
Ensure the wastebasket is empty then move power switch to the REVERSE position. This will reverse the jammed paper out of the shredder. If shredder jams again, alternate control switch slowly between REVERSE and AUTO (l) positions to attempt to move jammed paper completely through the shredder. If the shredder jams in reverse mode, move the switch to AUTO (l), depress the manual forward button located on the center of the shredder head and allow to run for five seconds. If jam does not clear, move switch to REVERSE again and allow to run for five seconds. Repeat this process until jam is cleared. If necessary, turn off shredder and use care to grasp the paper and carefully pull out to clear jam. Once cleared, move switch to AUTO (l) to continue shredding. The jamming may be happening because the cutting cylinder needs to be oiled. See oiling instructions below.
From fellow's website: http://www.fellowes.com/fellowes/site/support/support_troubleshooting.aspx#jammed

If it wont run forward but does run in reverse you may have lost the PCB inside.... contact Royal at 1-800-524-0799 for parts assistance and pricing.

Does the machine even run in reverse???? Have you ever oiled the machine.???
Put some "shredder oil" onto the cutting blades while it is running in reverse then try running it forwards.
If you can hear the motor running but the cutting blades dont turn you will have to open it up to see what is broken.
For parts assistance you can contact Royal at 1-800-524-0799.

Normally try to run it in reverse while pulling the paper back out to assist the motor. If it won't even run in reverse then you will have to take it apart to manually clear the jam.

On mine a tooth broke from a drive gear. I am trying to find somewhere where I can replace this part.