Hi,
1. Make sure you Windows Media Player 11 (Goto Help --> About WMP --> v??)
2. If you do not have it, install it from this location: http://www.microsoft.com/mediaplayer
3. Change the Mode on Device: Go into Menu --> Settings --> USB Mode:Auto Detect/MTP/MSC
4. Select MSC and it should work. If it does not try Powercycling your device (turn it off and then turn it on).
5. Try other modes as well.
Keep the device in AutoDetect Mode and follow the instructions below:
i. Connect your Device
ii. Right click on My Computer and select Manage
iii. Select Device Manager
iv. At the right hand side look out for Portable devices and click on the + symbol to display your device
v. Right Click on the device and select Update Drivers
vi. Select 'No, not at this time' and click Next
vii. Select 'Install from a list or specific location' and then click Next
viii. Select 'Don't search, I'll choose the driver to install' and then click Next
ix. Select 'MTP Device' and then click Next. This should install the device and then should be ready for use
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