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Error e020 everytime i put the machine on its says switch power off and on. i did this several times and still it repeats the same message. i really need to use my copier badly. i work in school and i need copies made. please help. is there anything that i can do myself to resolve this problem. your help would be deeply appreciated. thanks.

Posted by Laurane Torres on

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  • 432 Answers

The developer unit is looking for toner from the hopper. E020 can also be the DC Controller or the developer unit itself. The toner cartridge is probably fine. This can be complicated to fix. The copier is probably still under warranty. It's better to call up Canon 1-800-828-4040 and have them send out a Certified Technician to fix this. Sorry I couldn't help more. Ray

Posted on Jun 20, 2007

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Title : E020 Error Code Problem :
When you have followed all the steps from the troubleshooting guide in the Service Manual and still have not resolved the issue, here are some possible areas that might be related.


Solution :
1) Confirm that the toner and hopper sensors are being wiped completely.
2) Check the Gear Train on the hopper assy it may be locked up.
3) A possible bad hopper unit cable. FG5-5016-000. See The Parts Catalog page 620-2 item # 60.
Canon USA, Inc. Systems & Technical Support Division 1-800-528-2830
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