Even though the back tray is open, when I feed large (12x34) paper in, it comes out the top instead and only about 8.5x11 has been printed on. Is there a fix for this? I've tried everything from the software perspective and I'm pretty sure this is how I'm supposed to do it (I've been successful in the past) but I think something's wrong with the printer. Any ideas?
Check your menu settings on the machine panel and change it to face up instead of face down....
Posted on Jun 26, 2008
What you can do
-Load media into tray and press Continue button to resume printing.
-Check that the media is loaded correctly in tray
-Press Cancel button to cancel the print job.
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