Question about APC Smart-UPS RT 5000VA (SURTD5000XLI) UPS System

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UPS SURTD5000XLIQ is being powered but indicating red Led fault , What may be the cause ?

Posted by Satyapalsingh... on

  • Satyapalsingh Auchraje Mar 07, 2013

    Warranty for UPS over, unit sent to APC for repairs

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Jesrey Paco-in

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It is cause by UPS internal fault, possibilities like faulty charging circuit, inverter, etc.. you can call APC and check if its still have warranty, APC will replace it right away :D

Posted on Feb 20, 2013

  • 1 more comment 
  • TonyOmo
    TonyOmo Oct 23, 2013

    what can i do if idont have warrantee?

  • TonyOmo
    TonyOmo Oct 23, 2013

    i have the same problem in my Apc smart rt 5000va ups. it shows red LED fault. how can i resolve it?

  • Jesrey Paco-in Oct 30, 2013

    If you can do troubleshooting up to component level open your UPS and check the IGBT on the Heatsink besides 2 huge capacitor and also check the 2 small fuse connected to it. The IGBT myght be shorted and fused is also possibly blown

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2 Answers

What can you advice me to do? i have a UPS SURTD5000XLI, indicating a red Led light, but when i remove it from the AC power source, the Red Led also remove & when i flog it again to the AC Source it...


Is red light on for overload or for battery?
If on overload, try reducing the load on the UPS. If red light on overload persists buy a new UPS (overload fault hard to repair).

Red light on battery - replace the batteries.

Red light on boost or buck, may mean that the nominal voltage of ups and the limits need to be changed/corrected.

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1 Answer

APC UPS SURTD5000XLIQ is being powered but red LED indicates fault, What may be the cause ?


Page 7 of the manual details the indicators on the front panel of the unit. You can find the manual here

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2 Answers

Error light in my apc smart ups sc 1500va ups


1. Four beeps every 30seconds (On Battery LED will be illuminated)
This alarm indicates that the Battery PowerSupplied outlets are now supplying battery power as opposed to power from theutility. If the UPS determines that the input utility power is unsafe for yourcomputer equipment, the UPS will switch to battery power.
Note: Ifthe power disturbance is brief, you may only hear one or two beeps.

2. Continuous Beeping (On Battery LED will beilluminated)
This alarm indicates that a Low Batterycondition has been reached and that the UPS will soon shutdown. Once the UPStransfers to On Battery operation, it can only stay on battery for a limitedamount of time. The UPS will sound this alarm about two minutes before thebatteries are totally exhausted. Once exhausted, the UPS will shutdown and turnoff its output power to your equipment. If you hear this tone you shouldimmediately shutdown your computer to prevent data loss or corruption.

3. Continuous Beeps for 30 seconds (BackUPS OFFICE 250 and 280 ONLY)
This alarm indicates the unit has detected anOverload condition after it has performed a self-test during start-up.

4. Continuous Two-Tone Beep
This alarm indicates a severe Overload wasdetected while the unit was on-battery operation. This tone will continue tosound until the unit shuts down.

5. Continuous Tone (On Battery LED will beflashing)
This alarm indicates that the battery-poweredoutlets are overloaded.

6. Continuous Tone (On Line and On BatteryLEDs flashing) Back UPS OFFICE 350,400, and 500 ONLY
This alarm indicates that an internal UPS faulthas occurred.

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My mge 1500 ups is indicating fault behind with an led flashing red and there is no output from the ups with or without ac input


My mge 1500 ups is indicating fault behind with an Problem with the MGE UPS Pulsar Evolution 1500 UPS System my mge 1500 ups is indicating fault behind with an led flashing red and there is no output from the ups with or without ac input

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1 Answer

What does wiring fault light mean?


The Site Wiring Fault LED will indicate three status:
• Led On: The site wiring fault function is enabled and a site wiring fault is present.
• Led Off: The site wiring fault function is disabled.
• Led Flash: The Site wiring fault function is enabled and there is no site wiring fault.

When the input power is normal the Site wiring fault LED will flash.
• To disable this function, press the Site wiring fault LED button for 10 sec when the UPS is plugged in to wall power and the UPS is off.
• To enable this function, press the Site wiring fault LED button for 10 sec when the UPS is plugged in to wall power and the UPS is off.

Is the wiring fault light indicator lit? This means that the outlet that the unit is connected to is either not properly grounded, or has reversed wiring. First, try connecting the unit to another outlet. If the unit does not display the wiring fault light in the new outlet you will need to have an electrician correct the problem with the other faulty outlet.If it still displays the wiring fault more troubleshooting will be necessary to determine the cause

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1 Answer

Strange noise comes out from the ups after a power cut


The Back-UPS Office unit has five different tones or alarms:

1. Four beeps every 30 seconds (On Battery LED will be illuminated)
This alarm indicates that the Battery Power Supplied outlets are now supplying battery power as opposed to power from the utility. If the UPS determines that the input utility power is unsafe for your computer equipment, the UPS will switch to battery power.
Note: If the power disturbance is brief, you may only hear one or two beeps.

2. Continuous Beeping (On Battery LED will be illuminated)
This alarm indicates that a Low Battery condition has been reached and that the UPS will soon shutdown. Once the UPS transfers to On Battery operation, it can only stay on battery for a limited amount of time. The UPS will sound this alarm about two minutes before the batteries are totally exhausted. Once exhausted, the UPS will shutdown and turn off its output power to your equipment. If you hear this tone you should immediately shutdown your computer to prevent data loss or corruption.

3. Continuous Beeps for 30 seconds (Back UPS OFFICE 250 and 280 ONLY)
This alarm indicates the unit has detected an Overload condition after it has performed a self-test during start-up.

4. Continuous Two-Tone Beep
This alarm indicates a severe Overload was detected while the unit was on-battery operation. This tone will continue to sound until the unit shuts down.

5. Continuous Tone (On Battery LED will be flashing)
This alarm indicates that the battery-powered outlets are overloaded.

6. Continuous Tone (On Line and On Battery LEDs flashing) Back UPS OFFICE 350, 400, and 500 ONLY
This alarm indicates that an internal UPS fault has occurred.

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1 Answer

U p s by pass l e d flashing light


Batteries in the UPS typically last 3 to 5 years and it depends upon several factors. Including the number of times the unit must go on battery power and environmental conditions. There are usually several batteries in the UPS and while the battery voltage may show 13 volts, this may only be a float charge/voltage and a true indication of the battery voltage and condition requires the batteries to be tested under a load. If one battery is faulty in a set of batteries it will causes the whole battery system to fail and indicate a battery fault.
A faulty charging circuit will not charge the batteries and will also cause a fault condition.

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1 Answer

Bypass LED on the ups is on


This an excerpt from the UPS's manual:
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1 Answer

Apc 1400


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The other possibility is the charging circuit may be faulty.

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3 Answers

Belkin UPS F6C800 Problem


Hello,

My name is Vikram Kumar Thumu, from India-Hyderabad. I have seen your message on the issue related to Shutdown of UPS whenever there is a Power Surge. I would like to provide my suggestions on the issue. I hope that this should work for you and will resolve the issue.


I see that you are using


Generally, the issue happens if you are not using the UPS as per Manufacturer specifications or if it is overloaded frequently then UPS  shutdowns


To isolate the issue, I recommend you to check and go through below information.

If you see ON BATTERY a Yellow LED OR Flashing Yellow
LED with Audible Alarm (Beeping) then it means this condition for the On-Battery LED can indicate 1of 2 problems: They are:

1. The UPS is on battery backup and an intermittent audible alarm is on. The UPS will begin shutdown procedure.

2. Battery is low. The UPS will sta rt shut down. The buzzer sounds an audible alarm .


if you see a Solid Red on your UPS , then it means that UPS is either fault or overload.  It happens if there is a issue with UPS. The LED will be lit continuously and the unit will sound an audiable alarm for 10 seconds. Other cause could be with Battery is weak or Bad, the Battery needs to be replaced under this condition.

If you use a Flashing Red LED, then it means that battery is trying to give more power than it should. It happens then UPS is overloaded.

Let me tell you,,,,

Only data sensitive equipment such as a computer, monitor and external drive should be plugged into these outlets. Battery power is automatically

provided in case of a power outage. Power (AC or battery) is not supplied to these outlets when the UPS is switched off. (Do not plug surge protectors or power strips into the battery back up outlets).

 Most Important factor that effects the issue is that,
 

Caution: Never connect a laser printer or scanner to the backup outlets of UPS with other computer equipment. A laser printer or scanner draws significantly more power when in use than when idle. This may overload the UPS.


And caused the UPS to shutdown whenever there is Power Surge

To isolate the issue further, let me tell you the way where you can test the UPS if it is fine or not.

1. Charge the UPS for around 4 hours, and try below steps.

  

To Conduct a Self Test

 

Use the self-test to verify both the operation of the UPS and the condition of the battery. In normal utility power, push the On/Off/Test

button less than 2 seconds and the UPS performs a self-test function. During the self-test, the UPS operates in back-up mode.

Note! During the self-test, the UPS briefly operates on- battery backup power (the on-battery LED comes on). If the UPS passes

the self -test, it returns to on-line operation. If the UPS fails the self-test, it immediately returns to on-line operation and lights the replace battery LED. The loads are not affected. Recharge the battery overnight and perform the self- test again. If the replace battery LED is still on, the battery will need to replaced.

 

This should resolve the issue for you.

 

 If you need any further assistance on the issue, you can mail me at [email protected] . I'll be glad to help you.

 

Bye.
 

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