My w800 did that after it was sent to sony for repairs, i sent it back and they said the camera had been disconnected. It can easily be fixed by unscrewing the phone with a T6 and wiggiling the wire connected to the camera.
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Hello elainecox761..... try cleaning the lens with a damp cloth and then check. if the problem persists, then u have some problem with the photo sensor which is the main part of a camera. It is not able to detect the light and so even if the cap is opened it doesnt detect. Hope u r satisfied ... BYE
Lens error is usually caused by mechanical faults concerning lens assembly. The lens cannot extend or retract fully, the error is detected and lens error is returned. Sometimes this can be fixed playing with the lens during extraction or retraction to help the lens asset getting back to normal. More often the camera lens must be disassembled and re-assembled by a technician to fix the problem.
If your images are blurry and the lens wont move smoothly it is very probable that some kind of force on the lens has damaged a gear, barrel or even dislodged an element internally. When the lens detects an obstruction in its movement the camera reports accordingly,"lens error". You should have the camera checked by a service centre, it will most likely need the lens replaced as they are not serviceable.
Your camera either had bad camera cable or camera itself. You may need to replace new part but I suggest to check all connection before determine whether the camera is bad or not. Email me at [email protected] for detailed disassembly guide.
ok.under the lens cover there is a small switch which may lose it's place.
to find it remove the batterry cover , remove the two screws on the body of lens cover,then remove the rear cover (plastic and metal-one body) and you''ll find the tiny switch.Put it in a right place to work when lens cover open.