I've just sold this problem: 2 fuser: one is printing the other not! why? the two are in perfet state of work: I test them individualy on AC: power heating was there! I finaly invert piece to piece: I've found! the thermostat on the oposite side of the label, was exchange and then the 2 fusers work! So unscrew the litle cover, 1 screw, unscrew the thermostat (2screw), verify it if it is well in short-circuit, and then just replace it and screw well and stronger: It works for my two fuser! (technicaly speaking, I think that the resistance of the 2 light and the two thermostat must be below a certain limit to alows the printer to work)
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Error 928 refers to the fuser motor failing.
Problem could be with fuser motor, motor drive board or engine board.
One other possible cause would be if you are sending too thick a card stock through
the machine, this can cause drag on the fuser which the machine interprets as
a motor failure.
Hope this helps.
You will need to replace the fuser.
You may want to look and see if you just have a piece of paper wrapped around the roll, but most likely the heating element has gone bad or one of the thermistors have failed.
Call 1-800-835-6100 and tell them the model number, and if it is a 120 volt or 220 volt fuser.
there is a small thermometer that contacts/sits very close to the metal heat roller on your fuser, chances are when removing the jam its been bent away from the roller, have a look and try and see if you can see it, not knowing this exact printer im not sure the exact position but it is usually in the middle of the roller coming from the top of the fuser housing, another thing to check is if your fuser is actually warming up atall, if you cant feel any heat then the fuser lamp that heats it up has gone bad
If you have Warranty Still, CALL XEROX!!!, That error message indicates that you have a failed temprature sensor inside the print-head, 90% chance Xerox will have to replace print-head. Print head is VERY expensive to replace out of pocket ($500-800+)