We have had a new server and since then the printer keeps jumping after 1st correct invoice therefore the data is in the wrong place.
Could you help me reset. i have tried all the buttons but the printer still keeps defaulting to the original settings.
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
Remove the main cover of the printer. There are a few white plastic gears on the right side of the printers engine. You will probably find one tooth missing from one of those gears and a new gear will be needed from OKI. You should be able to get it thru any OKI dealer.
Unplug the network cable and restart the printer. If it sits there doing nothing then the PC's job that you sent to it is the problem. If however the printer although unplugged from network starts printing again then yes the printer memory is messed up and you will need a new main pcb as you cant clear its memory as its integral with the board.
find out that any other device is working on that USB port? if yes then try with other cd, ask the dealer to provide u other cd. may be any file corrupted on that cd. if any device not working on that port may be the port is defective or may be it is disable from bios setting. go to bios setting while u turn on the pc see the message appears press DEL or press F12 to go to bios seeting. go to bios setting & find USB port is enable or disable. enable it.
Without knowing your configuration on your servers, it sounds like a sharing issue on the printer. If one of the servers is set to be a print server, then you need to duplicate that on the other. If you don't have a print server, then you are sharing the printer from a workstation. In that case, what I would suggest, from the computer that you are having problems with. Drill down into the network to the computer/server that is sharing the printer and when you get to the printer, right click the printer and click connect. This will load a direct connection to your computer, and you shouldn't have any disconnect issues again. If you do, I'd say it's a network IP problem that is causing the disconnect, which is a whole other can of worms.
There is no easy way. You need to adjust starting position for every form. There is fine feed function and Top Of Form setting procedure, so you can adjust the minimum space between top of porm and first printed string (user's guide explains in details how to do it). But after that you need to decide whether you manually set the start position by rotating the knob or play with your application to adjust margins etc.
Check the receive buffer on the Oki. I usually set it to the highest (88k or 128k). You might also check the print head gap if you are printing multi part invoices. If the print head is too close it may overheat and stop printing. If you have a different printer, swap it out and see if it prints correctly. It may be a problem with the JetDirect 170x, not the printer.