Question about Quantum PX502 (PRA22AAYF) Ultrium Tape Drive

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Quantum Error Hi, I'm getting the below error while trying to open tape magzine in Quantum PX 502 Problem type 4A: Doors locked via SCSI how to solve this? waiting for your reply Thanks in adv Vinodh

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The host backup application probably still has ownership of the library. You normally need to select to 'open door' or something similar to release ownership back to the library

Posted on Aug 09, 2007

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You need to "unlock" the door.
In Backup Exec, go to the Devices tab.
Expand Robotic Libraries and locate the library.
Right click on the library, then select Unlock and wait for the job to complete.
You can read teh full details on how to do this here:
http://www.confighelper.com/2009/06/quantum-px502-doors-locked-via-scsi.html

Posted on Dec 16, 2009

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6ya6ya

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Posted on Jan 02, 2017

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1 Answer

Quantum superloader 3 drive error type


Hi Ulrike

I suspect that your backup software has "locked" the drive / library from the front panel.

This is why disconnecting / rebooting the library solves the issue.

If you are using backup exec or similar, try going to devices, selecting the library, right click and "unlock" before using the front panel buttons.
You could also use BUEX to do the tape moves for you instead of even touching the front panel.

If you are in the UK and are still having problems then click the link below and we will do what we can to help.

LTO Repair service UK Based All manufacturers of LTO drives repaired

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Update with latest firmware / else get is serviced.

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The library picker arm cannot move to the home position. There could be something blocking it. Try the Reset option from the Configuration menu. This is detailed in the library user guide.

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You have apparently attempted to attach a tape drive or other similar device to a SCSI RAID controller. You will need to get a separate SE SCSI HBA instead. These are pretty cheap, usually just over $100 list from HP.

If you haven't attached anything new, then you should check your cables first and if that doesn't help I would suspect a bad RAID controller.

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Cartridge error: 50C and Hardward Error: 502


The "clear tape" that you are playing with is called the "encoder strip." A barcode is etched on it that tells the printer carriage where it is. If you clean this carefully (google encoder strip for best methods) you may be able to get rid of 502 error for a while.

Not sure about 50c.

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Try putting the tape drive on the last scsi termination point.

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Quantum superloader not showing in windows device manager


First off, I have to say that I have had nightmares with Quantum tape libraries. It is possible that they are still manufacturing lemons. I had one replaced 4-times and it still did not work!

Start troubleshooting by making sure that it is identified by the controller card it is connected to. You should see this during the server POST before Windows starts. If you don't see it there then Windows definitely won't see it. Send it to Quantum for service.

If the controller sees it then make sure that you are using the Backup Exec drivers. Never use the manufacturer's drivers with Backup Exec. Veritas, now Symantec, has a downloadable utility called the Device Driver Installation Wizard that will make sure you have the correct driver loaded.

I hope this helps.

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1 Answer

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Please check your firmware on the tape drive. Update with X-Talk software that can be downloaded from www.quantum.com.

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2 Answers

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you have to open the bottom and turn the motor or gears , just be sure to turn the cartridge gears too to wind the tape back in

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1 Answer

Media is not inserted: tape backup


it's HPE day, why post to fixya for HPE , enterprise level products?
no pc stated
no sever stated.
no exact products stated,just symanted? what is that? ah Symantec tape backup software.version?
hp lto1 with scsi adapter

what model LT01. what model scsi adapter make and model.
hp makes vast versions of that drive
like (wild guess)
HP Q1515A
C7401-60024
StorageWorks Ultrium 230 LTO 1 Tape Drive
SCSI LV/DS
Q1516A


try a new tape yet, be wise, no?
never own only 1 tape, and always have 1 spare new on shelf
of the tape runs via the scsi port, ok , all but the error works.
then it is not the scsi card .
tape first.
then get the drive rebuilt.
keep a spare drive on hand after all, is not backup a key function in any data center./? or small business, be ready?

Jan 10, 2018 | HP Computers & Internet

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