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Question about Quantum PX502 (PRA22AAYF) Ultrium Tape Drive

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Quantum Error Hi, I'm getting the below error while trying to open tape magzine in Quantum PX 502 Problem type 4A: Doors locked via SCSI how to solve this? waiting for your reply Thanks in adv Vinodh

Posted by Vinodh Padmanabhan on

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2 Answers

Anonymous

The host backup application probably still has ownership of the library. You normally need to select to 'open door' or something similar to release ownership back to the library

Posted on Aug 09, 2007

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Anonymous

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You need to "unlock" the door.
In Backup Exec, go to the Devices tab.
Expand Robotic Libraries and locate the library.
Right click on the library, then select Unlock and wait for the job to complete.
You can read teh full details on how to do this here:
http://www.confighelper.com/2009/06/quantum-px502-doors-locked-via-scsi.html

Posted on Dec 16, 2009

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Hi Ulrike

I suspect that your backup software has "locked" the drive / library from the front panel.

This is why disconnecting / rebooting the library solves the issue.

If you are using backup exec or similar, try going to devices, selecting the library, right click and "unlock" before using the front panel buttons.
You could also use BUEX to do the tape moves for you instead of even touching the front panel.

If you are in the UK and are still having problems then click the link below and we will do what we can to help.

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it's HPE day, why post to fixya for HPE , enterprise level products?
no pc stated
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what model LT01. what model scsi adapter make and model.
hp makes vast versions of that drive
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try a new tape yet, be wise, no?
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of the tape runs via the scsi port, ok , all but the error works.
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then get the drive rebuilt.
keep a spare drive on hand after all, is not backup a key function in any data center./? or small business, be ready?
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Adic faststor2

Try changing the autoloader SCSI ID and the tape drive SCSI ID at the front panel:

Use this option to view or change the SCSI IDs used by the autoloader. The autoloader occupies two SCSI
IDs, one ID is assigned to the autoloader and the second ID is assigned to the tape drive.
The default SCSI ID for the autoloader's SCSI controller is 0. The default SCSI ID for the tape drive is 5.
You only need to change a SCSI ID if there is another device, or devices, already assigned to these IDs.
NOTE: This option is primarily used if the autoloader is in an error state. However, any
backups that have not been verified as complete should be considered lost.
NOTE: If you changed the SCSI ID, you may also need to cycle power on the host
system and reconfigure your backup software before you can use the
autoloader. Consult your hardware and software manuals for more information.
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