When I go to print, the paper gets jammed in the printer and doesn't come out until I remove it by removing the print cartridge first. Nothing gets printed at all. I would be grateful if someone can offer any solution to this problem. Thanks
Typically, most of the time paper jams are caused by a defective photostatic print drum. When the drum goes bad and can no longer hold a charge, the paper sticks to the drum because the paper has a charge on it that attracts the two. There would be where I would look first. Now, if thats not it, the feed rollers could be getting worn. For a quick fix, take some fine sandpaper, and scuff up the rollers a little. This will create enough friction to allow the paper to feed through the printer smoothly. Keep in mind that using th sandpaper is only a stop gap measure. If the rollers are worn, they will need to be replaced soon. Hope this helps. Good luck.
What this light sequence means that the printer has a paper jam.
When a paper jam occurs, the printer stops and the operator panel's Paper Jam light and Continue button lights come on. Press and release Continue twice quickly to display the specific secondary error paper jam light sequence.
How to clear Paper Jam
?· Press Continue button twice quickly to see the secondary error code.
To get the secondary error codes
?· When the Error light (!) and Continue button lights are both on, a secondary error has occurred.
?· When the Paper Jam light (4th light) and Continue button lights are both on, a paper jam secondary error has occurred.
?· Press and release Continue button twice quickly to display the secondary error code light sequence.
Press Continue button to resume printing once all the jammed pages are cleared from the paper path.
We recommend that you clear the entire paper path when a paper jam occurs.
To clear a paper jam:
1 If you are feeding paper from a tray, remove the tray, and then remove any jams.
2 Open the front cover and remove the print cartridge assembly.
NOTE: Do not leave the print cartridge assembly exposed to direct light for an Extended period of time. Extended light exposure can cause print quality problems.
3 Remove any jams in the area behind the print cartridge assembly.
4 Lift the flap at the front of the printer and remove any jams beneath the flap.
5 Open the rear exit and remove any jams.
6 After you have cleared the jams, reinstall the print cartridge assembly, make sure all printer covers and trays are closed, and then press Continue button to resume printing.
NOTE: The printer reprints the pages that caused the paper jam.
Note Be careful to not force the print head to move.
If the print head is positioned at the far right hand side, you cannot move it. Please contact Brother Customer Service from "Contact Us".
Note Use a flashlight if necessary to check thoroughly.
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