Dutifully replacing the drum resulted in the drum light going off but did not cure the not printing problem. I even tried a new toner cartridge but to no avail. Help! I sent an email to the brother company asking for help but haven't received a response. I really need to have printer capability and am feeling foolish for paying for a drum and cartridge when I should probably have ditched the machine and bought a new printer.
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Re: Drum replacement but not printing
Your almost there. Now you need to replace the 'Transfer Roller'. The transfer roller transfers the image from the drum onto the paper. If this roller is worn out all you'll get is blank pages printing out.
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All you really have to do is put in the ink color you want and run a bunch of prints. Going from a light to dark color like black is fast--like about 3000 prints. Black to light color is going to be a lot more prints. Best is to print something with heavy ink. the more ink you put out the fast it will change color.
1.Remove the drum unit and toner cartridge. Wait 1 or 2 minutes.
2.Replace the drum unit and toner cartridge into printer.
3.The Drum LED continues to blink if the drum counter was not reset when you replaced the drum. We need to reset this now!
4.Open the front cover of the printer
5.Press and hold down Go button for about 4 seconds until all the LEDs light up.
6.Once all 4 LEDs are lit, release the Go button
7.Close the front cover.
8.Your drum is now reset.
This machine has a separate drum and toner cartridge. Replacing the toner does not reset the drum light. Double check that the light on is, in fact, the drum light, and if it is, replace the drum unit. This should resolve your problem.
In order to replace the drum unit, do this:
1) With the printer on and the drum light blinking, open the front cover.
2) Press and hold the Go button for about 4 seconds until all the LEDs light up. Once all LEDs light up, release the Go button.
3) Pull the print assembly out of the machine.
4) Push down the green lock lever to take the toner cartridge out of the drum unit.
5) Put the toner cartridge into the new drum unit.
6) Reinsert the print assembly into the machine.
7) Close the front cover and verify that the lights turn off.
It is theoretically possible that you could reset the counter without actually changing the drum by simply skipping steps 3-6 above, but I have never tried it before and Brother may be checking a chip on the drum unit to verify that it is, in fact, a new drum unit. If they are, you will have to actually replace the unit to make the light go off. I would strongly recommend against resetting the counter without actually changing the drum though, as your print quality will degrade and the machine may start to dump toner into the inside creating a rather large mess and a hefty repair bill.
The light blinking means it's almost used up, when it comes on solid it will stop printing. If your prints still look good you can open the front door and hold the go button til all lights flash, and it will think it's a new drum. You can replace then when print quality gets bad.
As you have just replaced the drum you may have a faulty drum unit put old one back in a test if lines go way then return drum to store and get a replacement. If they do not go the check the toners and the fuser unit.
Have you already replaced the drum? If you have not replaced the drum that may be why you are getting smudges. If you have already replaced the drum, here is the reset procedure.
The Drum LED blinks if the drum unit is near the end of its life. Use the drum unit until you have a print quality problem, then replace the drum unit with a new one.
The Drum LED continues to blink if the drum counter was not reset when you replaced the drum. To reset the drum follow the instructions below:
Open the front cover of the printer.
Press and hold down Go button for about 4 seconds until al the LEDs light up. Once all 4 LEDs are lit, release the Go button.
Close the front cover.
CautionReset the drum counter only when you replaced the drum unit with a new one.Related Models
HL-2030, HL-2030R, HL-2040, HL-2040R, HL-2070N, HL-2070NR