Paper goes part way in then stops. printer continues to run but paper does not go through

Hello,Follow the steps below:
Step one: Remove any loose paperRemove any loose paper from the input tray.
CAUTION:Do not remove jammed paper at this stage.Step two: Clear the jam from the back of the printer

1. Press the Resume bpaper goes part way in then stops. printer continu - c01324470.gifrc="/uploads/images/c01324470.gif" alt="c01324470.gif" class="h_mi" /> ) on the front panel of the product. If the paper jam does not clear, then follow the remainingpaper goes part way in then stops. printer continu - c01345237.gif.
2. Press the Power button ( ) to turn off the product.
3. Unplug the power cord from the back of the product.
4. Remove the rear apaper goes part way in then stops. printer continu - c01427255.gifess the handle to the right, and then pull out the door.Figure 1: Remove the repaper goes part way in then stops. printer continu - caution.pngoor
5. Gently pull the paper out of the rollers.
   CAUTION:If the paper tears when removing it from the rollers, then check the rollers and wheels for torn pieces of paper that might remain inside the device. If any torn pieces of paper remain inside the device, then more paper jams are likely to occur.

1. Figure 2: Cleaning the paper rollers
2. Allow the rollers to dry completely.
3. Replace the rear door.Gently push the door forward until it snaps intpaper goes part way in then stops. printer continu - c01423757.gifgure 3: Replace the rear access door

Raise the top cover of the product.Figure 4: Raise thepaper goes part way in then stops. printer continu - c01345237.gif>

Gently pull the paper out of the rollers.

Lower the top cover.Figure 5: Lower the top cover

Plug the popaper goes part way in then stops. printer continu - c01423754.gif into the product.

Press the Power button ( ) to turn the product on.

Step five: Reload paper and test the printerAfter removing any jammed paper, make sure the product is functioning correctly by reloading paper and testing the product.

1. Raise the output tray.Figure 6: Raise the outppaper goes part way in then stops. printer continu - c01423756.gifmg src="/uploads/images/c01423754.gif" alt="c01423754.gif" class="h_mi" />
2. Slide the inpupaper goes part way in then stops. printer continu - c01345237.gifwidth guide to the left and load a stack of plain white paper in the inputpaper goes part way in then stops. printer continu - c01345237.gifre 7: Adjust paper guide and load paper
3. Slide the paper-width guide to the right until it rests, snugly, against the stack of paper.
4. Lower the output tray and pull out the tray extension.Figure 8: Pull out the tray extension
5. Print a diagnostic page.
   1. Press and hold the Power button ( ).
   2. While holding the Power button ( ), press and hold the Cancel button ( ), and then release both buttons.
   3. The product prints a diagnostic page.
   • If the page prints successfully, the issue is resolved.
   • If the issue is not resolved and another jam occurs, continue to the next step.

Step six: Service the printerIf you have completed all the preceding steps and are still experiencing a problem, service the product.Thank You.