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Greg Rawlings Posted on Jun 19, 2007

My Apple 10GB Ipod needs help

My son just got this for me on ebay (oops!!). He didn't notice the warning -"when you switch on there is a folder with an exclamation mark" and "another icon with a sad face". The seller implied it probably needed restoring?? What does this mean and how can we fix it? - or is it dead?? Any help gratefully received Greg

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  • Greg Rawlings Jun 19, 2007

    Cashrox - thanks for speedy reply

    I have connected to computer and what appeared (on the ipod) was a picture of an ipod with a sad face and an exclamation mark. itunes didn't recognize the ipod

    Any other ideas?

  • Greg Rawlings Jun 21, 2007

    Thanks for the advice Cashrox - appears we have been conned.
    Will take to Apple in town to double check

  • monkeydoodaa Nov 12, 2007

    my 5th generation 30 gb ipod video was next to a magnet. when i tried to use it again, its makes a sad face on a little ipod. are there any home fixes to this because i dont want to have to buy a new ipod.

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  • Posted on Jun 19, 2007
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Restoring means plugging it in to your computer and after itunes recognizes the ipod it gives you the option to restore system settings to original that should fix it

  • Anonymous Jun 20, 2007

    after researching more about your problem I found that more than likely it is dead you could always take it to apple and see if they can fix it but that sad ipod is a really bad thing to see sorry I couldn't be more help

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How can I find my apple I D #

Providing you don't have more than one, on iPhone: Settings: iTunes & App Store , Listed at the top there, can't see as how its relevant to the product you are talking about here though.
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A folder shows up on startup and notice to contact apple support. 20gb 4th gen

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