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My Apple 10GB Ipod needs help

My son just got this for me on ebay (oops!!). He didn't notice the warning -"when you switch on there is a folder with an exclamation mark" and "another icon with a sad face". The seller implied it probably needed restoring?? What does this mean and how can we fix it? - or is it dead?? Any help gratefully received Greg

Posted by Greg Rawlings on

  • 1 more comment 
  • Greg Rawlings Jun 19, 2007

    Cashrox - thanks for speedy reply

    I have connected to computer and what appeared (on the ipod) was a picture of an ipod with a sad face and an exclamation mark. itunes didn't recognize the ipod

    Any other ideas?

  • Greg Rawlings Jun 21, 2007

    Thanks for the advice Cashrox - appears we have been conned.
    Will take to Apple in town to double check

  • monkeydoodaa Nov 12, 2007

    my 5th generation 30 gb ipod video was next to a magnet. when i tried to use it again, its makes a sad face on a little ipod. are there any home fixes to this because i dont want to have to buy a new ipod.



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Restoring means plugging it in to your computer and after itunes recognizes the ipod it gives you the option to restore system settings to original that should fix it

Posted on Jun 19, 2007

  • Anonymous Jun 20, 2007

    after researching more about your problem I found that more than likely it is dead you could always take it to apple and see if they can fix it but that sad ipod is a really bad thing to see sorry I couldn't be more help



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How can I find my apple I D #

Providing you don't have more than one, on iPhone: Settings: iTunes & App Store , Listed at the top there, can't see as how its relevant to the product you are talking about here though.

A folder shows up on startup and notice to contact apple support. 20gb 4th gen

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My son forgot his password and can't unlock his ipod

The only way to open it is by restoring it thru iTunes. Just to warn you, this process will remove all data in the device.
The steps you need to do to be successful is written on my tips, please follow the link below:

For more iPhone / iPod touch tips like jailbreaking and unlocking, click here.

If you need online help about jailbreaking and unlocking, you can contact me personally at this email: [email protected]


My son has set a 4 letter/number password on his ipod which he can not remember please tell me how I can by pass this as carn't get into it - say ipod disabled..

Plug in your iPod to your computer. Go to "My Computer"
Go to your iPod's drive (eg. F: drive - check this on your computer) Make sure you can see all hidden folders (If you aren't sure go to Tools, Folder Options, View Tab, and check Show) After that click iPod_Control Click the folder called "Device" And then change it from _locked, to _unlocked

Ipod locked with a pin code but can't remember code

  • Connect your iPod to your computer .
  • Make sure you have enabled viewing of Hidden files and folders in Windows Explorer, if not Open Windows Explorer -> Tools (Menu)-> Folder Options -> View -> Show hidden files and folders.
  • Open "My Computer" and navigate to folder "iPod_Control" and then go to "Device" folder.
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  • then reset your iPod

    1. Toggle the Hold switch on and off. (Slide it to Hold, then turn it off again.)
    2. Press and hold the Menu and Center (Select) buttons simultaneously until the Apple logo appears, about 6 to 8 seconds. You may need to repeat this step.
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    On some, Connecting it to the computer will unlock it. Otherwise,
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    2) Click on "____'s iPod"
    3) Go to the folder, iPod Control
    4) then, Device
    5) Delete the file: _Locked.


    to unlock plug it into original computer...if thats not enough open itunes.
    If it is still asking for code and you can't remember it try this:(I got this from John on here and it worked for me)- with ipod still plugged in...
    Go to My computer- click on tools - folder options - then the VIEW tab - tick the box for 'show hidden files and folders' - click OK -
    now click on ipod (in my computer) a light file called Ipod control double click- then Device double click - then _locked file right click and delete - disconnect ipod from computer.
    this should have taken the code screen away and you're at main menu. you can reset your code.... but sometimes you need to re-boot your ipod.
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    PC won't recognize ipod

    try to but your ipod into disk mode reset it and when apple logo appears press center and play buttons together. if you see that ipod is in disk mode then connect it and try to restore.


    You need to attach it to your computer to unlock it. Your local computer store might sell Ipod USB cables.

    Connect the iPod and go to 'my computer';
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    -select folder options>view>& check the box that says "show hidden files & folders"
    -then click 'ok'

    You will see a ghost folder called 'iPod control'. Open this folder to access the other folders & files contained within it.
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    Ipod nano (unable to download music onto it)

    1st answer: You may have a non-Apple product. There are lots of knockoffs of the Nano. Here is a link to check:

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    Not finding what you are looking for?


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