This is and excerpt
" on the Real player forum. Original link is also below.
" The following steps finally fixed everything for me. While it may seem long, it only takes about 15 minutes and should fix everything.
If you run windows XP don't have Windows Media Player 11 installed, download and install it here,
Run Windows Update, and install all high priority and optional updates related to Windows Media Player or device synchronization.
On XP, the updates include:
Update for Windows Media Format 11 SDK
for Windows XP (KB929399)
Security Update for Windows Media Player 11 for Windows XP (KB936782)
Update for Windows Media Player 11 for Windows XP (KB939683)
Security Update for Windows XP with Windows Media Format Runtime
9.5 and 11 (KB941569)
From 'My Account' menu select de-authorize
To delete the mcs
1. Close RealPlayer/Rhapsody
2. Click the Windows Start button. Then click Run.
3. Type %windir%\system32\ and click OK.
4. Find the mcs
5. Right-click mcs
.rma and select Delete.
6. Close the window.
To delete the basi3260.dll file:
1. Open the My Computer icon on your desktop.
2. Open the C: drive (usually Local Disk (C:\)).
3. Open the Program Files folder.
4. Open the Common Files folder.
5. Open the Real folder.
6. Open the Plugins
7. Find the basi3260.dll file.
8. Right-click basi3260.dll and select Delete.
9. Close the window.
10. Restart your computer.
Clip itself, disconnected from computer, go to settings, then choose format
Make sure Rhapsody, Windows Media Player, and all other media programs are closed
http://forums.sandisk.com/sansa/board/message?board.id=clip&thread.id=2946 (make sure you get 'Americas' firmware version)
unzip firmware file
connect to computer
drag firmware file onto sansa
Clip icon in Windows explorer
wait to finish all copying (Sansa Clip screen will say connected, not writing or reading)
firmware updates on device, then it shuts off automatically
turn it back on
reformat from device (settings menu, format)
put in msc (under USB mode on settings menu)
Clip E:/ in Windows explorer, delete all files (should be 6-8 folders and files in top level directory of Clip)
reformat from windows explorer (right click, format, (FAT file system, NOT FAT32))
put in mtp (under USB mode on settings menu)
It will run through quick setup again, due to files deleted before.
'Reathorize Computer' (under 'My Account' menu)
"Update Track Licenses' (same menu)
connect to computer
wait for Rhapsody to fully load clip (may take 30 seconds)
reformat from rhapsody (right click on sansa
clip icon in rhapsody, select reformat)
hold down control and shift buttons at same time, right click on sansa
clip icon in Rhapsody, select 'reset secure clock'
right click on sansa
clip icon in rhapsody, select authorize device
wait while sansa
clip updates (wait for screen of device to say 'connected' for a while, rather than writing or reading)
wait a while updates finish
verify acount, and dates on device, under setting menu, account
should say renewed (with today's date) expires a date 30 days later.
download one new track from rhapsody you never have downloaded before
transfer that one track to clip
wait for all updates to finish
verify account, dates on device, check that the track plays properly"
Hope that helps.