Not defrosting into tray

Sounds like your freezer is frozen up, Mine does this so I have to manually defrost it about once a year. When it goes through the defrost cycle, it is not eliminating the water so it backs up and refreezes. Eventually, it blocks the entire defrost system. You need to defrost it and get that ice out of there.

Check the drip tray in the freezer section where defrost water drips from the defrost heater melting frost during the defrost cycle. If ice blocks the drain hole in the tray inside the freezer(usually behind the evaporator cover) the defrost water will travel into the bottom of the freezer & onto your floor. Some models also have a second evaporator in the fresh food section. A blocked drain or clogged defrost drain tube can cause the problem.

YOU MIGHT HAVE A FREEZER DRAIN TUBE FREEZING UP AFTER DEFROST AND BACKING UP IN FREEZER MAY NEED TO BLOW OUT DRAIN AFTER YOU DEFROST AND EVEN PUT A WIRE INTO DRAIN WRAPPED AROUND DEFROST HEATER TO HELP KEEP IT FROM FREEZING UP. THE WIRE WILL DRAW HEAT INTO DRAIN WHEN IT GOES INTO A DEFROST CYCLE

It's due to wrong temp setting and malfunction of defrost cycling. Keep thermostat setting at 5 degree or little less. And don't keep it in minus,as defrost cycle will take longer time. And also you will get less cooling in fridge compartment and also water leaks.Check drain line hose may freezed. And also freezer tray get blocked due to over frosting around freezer. Defrost manually by unplug your fridge and after defrost all ices, plug again and keep correct temp setting. Thanks.

can be from an obstruction (i.e. food or debris) or incomplete defrost. water forms around the drain during defrost cycle and ices up when cooling cycle comes on. defrost the drain and try installing a heat probe part#819043 made by whirlpool.its a metal rod that wraps around the heater and goes into the drain opening to prevent the drain from icing up. hope this helps.

remove food
clean/defrost ice built up inside freezer at bottom of evap coil tray where water leaks down in a defrost cycle at back of freezer.

clean the drain line, find it under the fridge it drains into a pan, then blow back up though it.

hi August.
Cause: A blocked defrost drain is one of the most common causes of water leakage. This happens when food particles or other debris clogs up the drain hose, which can lead to ice buildup and, eventually, water leaking out of the freezer and refrigerator.
3 common refrigerator problems you can easily fix yourself

The freezer drain hose will drain the defrost water into a drip pan at the bottom of the freezer. When this pan becomes full, it will leak water onto the floor. This is a regular maintenance task whenever the freezer defrosts. Empty the drip pan during the defrost cycle.
How to Fix Water Leaking From the Bottom of Freezer

Why is my fridge leaking water on the floor? If the refrigerator is leaking water it's possible that the refrigerator has a clogged or freezing defrost drain. If the defrost drain freezes the defrost water will overflow the drain and drip down to the bottom of the compartment, If enough water accumulates in the bottom it can run out onto the floor.
SOLVED Water leak in refrigerator Refrigerator

Check under the base, the tube must be clear to the water tray, often there is a rubber flow restrictor, this either perishes or blockes, either way remove it, defrost over night and then turn back on, should then work ok within 24hrs. Regards Adbvisor

there is a drain in the middle of the defrost water collector and it is probably blocked - usually with ice. dry ot the tray and put very hot water in to melt the ice. you may have to do several times. do this until water flows away freely

I had the same problem with my LRFC25750 and have finally figured out what's happening! The water that is pooling and freezing on the bottom of the freezer is definitely coming from the defrost cycle. It is pooling inside the freezer compartment because the drain inside the back of the freezer intended to carry the defrost water down to the external evaporator tray underneath is blocked with ice. As a result, the defrost water from the coils overflows the collector under the coils and runs down the inside back of the freezer, pools on the bottom, and re-freezes when the cycle is over. this continues until there's so much ice on the bottom that the water from next defrost cycle runs out on the floor. The "easy" solution is to unplug the unit and let it completely melt out (this could take 24-36 hours). I couldn't wait, so I removed the freezer drawers and their tracks and pulled out the back panel inside the freezer -- saw the ice in the collector and blocking the drain and I melted it away with hot water and verified that water could now flow down to the external evaporator tray. Unless you want to do this, I'd say give it a good 24-36 hours for all the ice to melt away. I think it all started when we left the freezer door ajar for a whole day and probably had a lot of frost build-up on the coils. The next defrost cycle was not enough to clear all the frost and things began to build up from there. Once the drain is frozen, though, you're finished -- the defrost heater doesn;t reach down that far and you have to melt it down completely or it will continue to leak forever. I've heard that you can get a drain heater to ensure that the drain never freezes over or at least so that it is sure to clear with each defrost cycle. I'll post an update if I locate one.