Security updates seem to be preventing IE7 from opening

(This problem started on 6/15. I was away for the weekend, so am picking up on it again.) Problem: When I'm online, Internet Explorer 7 won't open web pages...I get an error message saying that IE cannot open the page. All conditions such as internet access, the site not being busy, etc are OK. I did System Restore to 6/15, BEFORE Security Updates were downloaded, and IE works normally. I have disabled Automatic Updates and, by a process of elimination, I have started to delete the Security Updates. The first UPDATE I deleted was KB935839, and IE works normally again. There are two updates from 6/15 that remain on my computer: KB935840 and KB929123 and, as I say, IE seems to be working OK with those updates installed. There are two other security updates that have been downloaded but I have not installed them. Any comments and suggestions will be welcome. p.s. I went to the Microsoft support site and logged on to XP Newsgroups because I wanted to post this question there. Everything in my use of that site seemed normal but when I clicked on "New Thread" and "Question", to post a question, nothing happened. I went to other Newsgroups there, as well, and the same thing...I was unable to post a "New Thread" because nothing happens when I click on the "New Threads" options. Many thanks! RonInRI USA

Ron Skinneer Jun 19, 2007

Itkeng...

Many thanks for your suggestions. Of course, doing the installs one at a time, with a system restore, makes sense. Will do that.

Yes, I'm registerd at the MS Newsgroup and was logged in. Will go back and try it again later; the updates are my primary problem.

And thank you for the reminder about the back-ups. I'm better than I used to be at that, but will take your suggestion to do it more frequently.

Many thanks for your assistance!!

RonInRI
USA

1 Answer

Anonymous

Make a system restore point, install one update at a time and if you run into the same problem, restore. As for the MS newsgroup... are you registered and logged in? I would also recommend regular backups of your computer. Save the backups separately from the computer for safety.

Posted on Jun 19, 2007

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