When we use the phone part of the machine the connection goes "dead". If I wiggle the phone cord in the port where it is connected to the machine, it will then work. I have tried replacing the cord as well as using a different port, but that does not work. Any suggestions?
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There are a number of reasons why you may not be able to send a fax. Check your manual for troubleshooting tips. However here are some simple things to try. 1. Check to make sure the cord from the outlet in the wall to your all-in-one is plugged into the proper port. There are usually two ports that will accept your phone plugs on the back of machine. One goes to your phone or answering machine and the other one to the line that goes the outlet in the wall. It's easy to plug your cord into the wrong port. Try plugging your phone cord into the other port and see that works. 2. You may have a defective phone cord or the wrong type of cord. Most phone cords only have two conductors in the cord and others have four. Try replacing the phone cord with a known good phone cord and see if that helps.