Question about Sony Cyber-Shot DSC-F717 Digital Camera
On October 26, 2007, I also contacted Sony directly at 1-866-703-7669, went through a few troubleshooting steps with the customer support representative over the phone, and there was no problem at all in diagnosing the problem as a CCD malfunction. I was assurred that Sony would take care of the problem free of charge under their recall program. UPS shipping labels were sent out along with all the necessary return authorization paperwork for processing. They were more than helpful and accomodating about the whole process, and my camera is four (4) years old and out of warranty! That's excellent service in my book!! The actual repair time is estimated to be about 7 - 10 days after receiving the shipping label, which is another 5 days. Not bad!!!
Posted on Oct 26, 2007
Best website EVER !!!! I called the Sony Number above -
(October 25th,2007) They were extremly helpfull. They are sending UPS Label and getting my camera repair for FREE !!!
Thank you !
Posted on Oct 25, 2007
Am I glad I found this site. My camera started acting up yesterday at my son's football game. I've had it since 2003. Some of the links listed above have expired but I went to Sony Service & Repair and they have extended the free fix for another year, thank goodness! I just had to perform the "test" they require and continue on to request a shipping label. It was so EASY! Way to go, SONY!
Posted on Oct 14, 2007
This answered my question as my camera has exhibited the same symptoms. I called the referenced number, got the UPS label and have shipped it back with less than three weeeks before the recall expiration date of October 2, 2007. If I had not read this, I probably would have bought a new camera. You guys saved me at least $300
Posted on Sep 10, 2007
Just what I was looking to hear! Thanks for pointing me in the right direction. I was able to find this on the Sony web site at: http://esupport.sony.com/perl/news-item.pl?news_id=118&mdl=DSCF717 Kept me out of voicemail hell.
Posted on Jul 29, 2007
This was a great solution! I spoke with Sony at the number you rpovided and they are fixing my camera free of charge!! Thanks so much - Mike.
Posted on Jul 02, 2007
Hi there, please read this: The original service advisory was posted on the Sony Asia Pacific Support site. The Asia Pacific post lists all affected models in a concise format. On the Sony US website, the advisories are only listed on the support pages for each individual product. To see the information for your product, go to this page, enter your model number and click "Search" to find all relevant information. If your product is one of those listed above, you should see a link (probably dated 10/3/2005) under the "Product Alerts" section, titled "Important Notice about your Sony Product." Regardless, in the US, the story is the same (at least it is for all the products we checked): "From October 3, 2005 through October 2, 2007, Sony will repair, free of charge, affected products exhibiting the above-mentioned problem where it is caused by the image sensor device. Sony will also cover the cost of shipping and handling to service to correct this issue." No service forms or mailing addresses are provided on the Sony US site. Rather, owners are instructed to contact the Sony Customer Information Services Center for further assistance at 1-866-703-7669. For your easy reference, here is a link to the original IR news story on the Sony advisory, as well as one to the expanded Sony advisory IR news story. very important: http://www.imaging-resource.com/NEWS/112...
Posted on Jun 19, 2007
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