Washing machine not working

I just had the same problem. In my case, a pen cap was stuck in the impeller of the drain pump and prevented it from working. To access the drain pump remove the lower kick panel on the washer by removing (3) Torx drive screws. Make sure you get the water out of your tub before working on the pump or it will spill out on the floor. The pump is front & center. First check the clean-out filter for blockage by turning the big knob on the front of the pump. If that doesn't appear to be the problem, you can take the pump out by removing (1) screw and disconnecting (2) hoses and the electrical connector. The pump itself consists a white housing and a black motor assembly. Remove the motor assembly by removing (3) screws. This is where you will see the impeller and and item that may be preventing it from turning. Besides dealing with the water, the most difficult part of repair is reconnecting the hoses using the hose clamps. Best of luck! RDam

Sounds like a drain problem. Mine has done that several times and the owner's manual suggests that it's the drain....clogged, improperly installed....we've checked both and they are both fine. Now I get F dL and it won't drain or unlock the door. GL!