I totally agree with mambro. I had this problem, and I tried everything possible, even buying a new expensive dishwasher. As a final possible solution, I just purchased the dishwasher filtration system. Honestly, I had very little confidence in it, but it actually works perfect. My dishes are crystal clear! I can't say enough about this product!
The problem is hard water. hard water when heated up in a dishwasher will dry with a white film on them. there is a great product that just came out called the dishwasher filtration system. it actually filters the water going into your dishwasher removing the hardness. it is really affordable and works amazing. my dishes are fantastic now. you can get it at www.dishwasherfilter.com. you will be happy you did!
Salt? i know you said you have soft water but probably not enough, the salt replenishes the resin beads so you get a rinse with pure water on the final rinse.
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Glasses from dishwasher are always cloudy; also the drying element in the bottom of the dishwasher is covered with a white film also--I have softened water and use a rinse agent. Have had the disherwasher for 8 yrs. and this is a recent problem.
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