Question about Samsung Yepp YP-Z5QB MP3 Player
When I went to transfer some music files to my mp3, the computer for some reason didn't recognise my player. It's worked for a few months, but it just stopped working. My mp3 says "Connected" and it charges fine, but I can't put any more music on it. I decided to uninstall samsung media studio and everything which came on the CD, but when I tried to reinstall it, it came up with "Setup.exe has discovered and needs to close" message. Any ideas what I can do next?? Also, something unrelated (i think), but my capacity menu says that there are no music files. Whenever I go into any of the music folders like "Artist", "Album" even the shuffle menus, none of my files are displayed. When I go to "Browse all files" however, my music is there in the folders i gave them e.g. "The Beatles" or "U2". I can't even shuffle them. Anyone know what I can do???? Any help would be greatly appreciated, Thanks Cat23
As with any issue with this type of digital device, you should always "RESET" the device first (little micro switch - next to the USB port, or on back)...press with a pin (or similar) for 2-3 sec's. I then suggest you fully 'remove' any Samsung Media software (via add/remove programs under control panel). Re-boot your pc, then connect your Z5 into a know working USB port on pc. See if it installs the Z5's driver correctly (ie starts communicating). If this gets it going, you must now download the newest firmware from Samsung's website (download centre), and then save the files into your Z5 (ie overwrite the old firmware). If this fails, then try Samsung directly for further intructions. Good luck.
Posted on Jul 01, 2007
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