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Are you using the correct driver for it?
to find the driver open printers and faxes right click the desired printer, go to properties.
Click on advanced tab and check the driver there. It should match the model of the printer.
If it does the driver may be corrupted.
The uninstall current driver( the install Cd that came with printer should have uninstall option there) then reinstall it again.
This should fix the problem.
If you are using MS Vista Operating System then your scanner feature will not work as there is no provision for it in Vista. If you are using MS XP or older, unistall the software from your pc. Detach the device and restart the pc. Re-install the drivers from the cd. DO NOT CONNECT the printer at this stage. Connect it ONLY when prompted or at the completion of installation. Good luck
Yes I had a similar problem and in fact returned my printer for a replacement. You need clearance as the CD tray emerges some 2.5 to 3 inches behind the printer. If the tray hits an obstacle it is unable to correctly line up for printing and the trat is rejected