Question about SanDisk Sansa m250 MP3 Player

2 Answers

Sansa m250 freeses on power up

My sansa m250 is freezing upon power on and is not operating.It's now been 4 hours since I opened it. It has been frozen for at least 10 minutes since the last time I tried to turn it on. I tried reinserting battery, leaving battery out for a few minutes, plugging into USB when off, then when on. Nothing works. It starts "initializing" then goes to SANSA screen with V4.0.44A at top and m250 2.0GB at bottom. That is where it is still now more than 12 minutes later. How can I upgrade firmware if it is frozen? My system also does not recognize the player.

Posted by Pradeep Kumar on

  • 1 more comment 
  • dorite Nov 13, 2007

    For the past week my m250 freezes right after Initializing. Now it won't turn on at all. I've tried new battery; nothing works. It's only 6 months since I bought it. Any ideas or will you have to replace it under warranty?

  • Anonymous Nov 17, 2007

    Upon Starting My SansaM250 2.0GB, it starts wuth a

    | Sandisk |

    |initializing |

    ___________|

    & From there on it goes to a

    Sansa

    m250 2.0GB



    This makes me angry as it makes my daily 1/2 bus trip to school really boring.

    I have already written to Sandisk about this problem.

  • Anonymous Nov 24, 2007

    Actually my boss has the player and asked me to look into fixing it. It initializes then doesn't do anything. Changed battery with no change in results. PC will not recognize it.

    I removed the battery and held in the off button as suggested by san disk but it didn't work either.

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2 Answers

Anonymous

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    An expert who has answered 5 questions.

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  • 5 Answers

Hi there! I've got a brand-new solution to this dead-end problem. BUT, the downside is that you'll need another similar player. Here's what I've done to unfreeze my Sansa m230. 1. I've opened the cases of both our Sansa m230s. 2. Connected the healthy one to the computer via USB. 3. After it was connected I've hot-swapped the "Samsung k9k4g08u0m-pcb0" memory chip with the one, which was causing the problem. 4. Finally, I've formatted it through WMP10. Only synchronizing in MTP mode using WMP11 since. Hope that helps. Amakorkos

Posted on Sep 25, 2007

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Anonymous

Throw it against the wall because sandisk is aware of this problem and does nothing about it... they should replace them for free but they don't... race condition in that firmware screws the player up...

Posted on Jul 26, 2007

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SansaDisk Sansa m250 (2GB) "Finalizing update"


You need to go to the Sandisk support site and down load the Updater program. Run the updater on your player. This in a way reinstalls the software on the player kind of like reinstalling the operating system. [

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Try doing a hard reset on a Sansa m250:
  1. Turn off the Sansa. Just pull the battery out for a second and then reinstalling the battery without pushing any further buttons.
  2. Plug the Sansa into a computer4.gif, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC4.gif Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. This solution has worked for me.
I do not know if this will work on other Sansa m200 type .mp3 players.

Dec 30, 2007 | SanDisk Sansa m250 MP3 Player

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Sansa - sandisk m250 troubleshooting


Try doing a hard reset on a Sansa m250:

  1. Turn off the Sansa. Just pull the battery out for a second and then reinstall the battery without pushing any further buttons.
  2. Plug the Sansa into a computer, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. This solution has worked for me.

I do not know if this will work on other Sansa m200 type .mp3 players.

Dec 20, 2007 | SanDisk Sansa m250 MP3 Player

3 Answers

Please wait rebuilding the library. Then the m250 shuts off.


Try doing a hard reset on a Sansa m250:

  1. Turn off the Sansa. Just pull the battery out for a second and then reinstall the battery without pushing any further buttons.
  2. Plug the Sansa into a computer, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. This solution has worked for me.

I do not know if this will work on other Sansa m200 type .mp3 players.

Dec 19, 2007 | SanDisk Sansa m250 MP3 Player

1 Answer

M250 sandisk


Try doing a hard reset on a Sansa m250:

  1. Turn off the Sansa. Just pull the battery out for a second and then reinstall the battery without pushing any further buttons.
  2. Plug the Sansa into a computer, and open "My Documents" in the computer.
  3. Open the Sansa file as if it were a drive, then go to the "MUSIC Specific storage" file.
  4. Right click the "MUSIC Specific storage" file, and press "Format."
This should hard reset the Sansa m250. This solution has worked for me.

I do not know if this will work on other Sansa m200 type .mp3 players.

Dec 13, 2007 | SanDisk Sansa m250 MP3 Player

2 Answers

Frozen


Mine froze in play position, but no sound.


Here's what worked for me. Mine is the Sansa M250

1)Plugged the player into the PC and removed all the MP3s

2)Downloaded update program from Sansa link below

http://www.sandisk.com/Retail/Default.aspx?CatID=1376

3) Install the program

4) Plug the Sansa into your PC.

5) Program automatically starts and allows you to check for software update. Do so and let the program update your player.

Fixed my freeze problem. Player working perfectly now.
Hope this helps.

Dec 05, 2007 | SanDisk Sansa m250 MP3 Player

1 Answer

Sansa m250 is frozen on initializing screen


my e200 does that im sooo pissed it just stays on the screen turns blue than goes back to home screen. i let the batteries run out and the same thing still happens!!

Nov 21, 2007 | Audio Players & Recorders

3 Answers

Sansa m250


I have the same problem. I took the battery out overnight and the next day it was working. This is the information I got from Sandisk. Before we suggest any changes in the player's software or memory, let us first check if this is a power issue. In order to remedy this problem, we might need to do some power cycling. In the case of a frozen or hung device, power cycling refers to turning the device's power off and then on in order to get the device to function again. Let us power cycle by doing the following: 1. Take the battery out of the player. 2. While the battery is out, plug the player into a computer's rear USB port. 3. If the screen is blank, try a different USB port. If the computer is a laptop, try this procedure on a desktop before moving on to the next step. 4. If the screen reads ?USB Connected? when the player is plugged in with no battery, unplug the player. 5. Hold the power-on button for 45 seconds (Please perform even if there seems to be no reaction from the player when connected to the computer). 6. Connect it to the computer again (still without the battery). 7. If the screen once again reads ?USB Connected,? disconnect the player and insert a new battery which has never been previously used. 8. Try powering on the device. 9. If it still will not work, repeat the process and leave the battery off the player for 1 hour before powering on the device. 10. If none of these procedures are successful, try to update your firmware. Note: Firmware updates are coded instructions that can be written into the program memory chips of the device itself to improve or correct how the device performs certain functions. Refer to the following link, read the instructions there, and apply the latest firmware update: http://www.sandisk.com/Retail/Default.aspx?CatID=1295 Note: The player is only supported on Windows XP. We do not recommend the usage of the player on any other operating system. If the player is not recognized, try it on another computer. At this point, it is best to format the player to see if this is caused by file corruption. Formatting will erase everything on the player, therefore, before doing so, it would be a good idea if we back up all the files that is on the player. 1. Open "My Computer" and right click on the "Removable Drive" that pertains to your Sansa. 2. On the drop down list that appears, choose "Format." 3. On the "File System" drop down list, make sure that "FAT" is highlighted. 4. Click "Start." Once formatted, the player will immediately be rid of any corruption and should be usable once more. At this point, it is best that you apply the latest firmware for your player.

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12 Answers

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Ive just experienecd the same problem and I cannot get it to play or unfreeze at all. I just bought it 2 weeks ago and im not very happy as I am travelling and cant reinstall the software. Did your´s eventually work after?

Jan 15, 2007 | SanDisk Sansa m250 MP3 Player

24 Answers

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