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Question about Palm Tungsten E Handheld

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The screen is frozen

I just picked up my Tungsten E after leaving it alone for about 2 years. I am thinking the battery needs replacing. This is what happened. I tried to turn it on and nothing happened. I used the usb to hook it to the laptop, and it started charging. I thought that was the end of it. I left it to charge (this time on the AC outlet) overnight. It is now totally frozen. I can't turn it off. None of the icons work when I tap on them. What can I do? If it is the battery, can I do the replacing of it by myself? Or is this something better left to the professionals. I am pretty savvy with things like this. I just never worked on a PDA . Anything you can tell me would be most appreciated. Thanks Mary

Posted by Mary Gebhardt on


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Have you tried a reset? Use a paper clip to push the reset button in the back.
There is also a Hard reset that will wipe out the memory on your Palm. Just hold down the power button while pushing the reset button. Hold the power button until the Palm logo appears on the screen.
Here's a link to more reset information:,Kb=PalmSupportKB,ts=Palm_External2001,case=obj(887)#hard

Posted on Nov 10, 2007


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the battery can be replaced by a professional or by yourself.

The pda should work on charger? does it work while pluged in?
If it doesnt work while its pluged in theres something more seriour wrong with it.

You can try soft and hard reseting.

Instructions can be found in this pdf file

If you cant open pdf files you need to find yourself pdf reader, google pdf reader and get one.

If soft or hardreset have any effect and the device still doesnt work even on charger then it has a hardware issue and I recommend contacting palm or the place where you bought the pda and findout about repairs and possible price, may be high.

good luck and if theres anything else let me know.

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take the battery off for 15 seconds and put it back again. you need to reboot your Palm at least once a week. goodluck!!!
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