GE Profile Arctic Side x Side Refrigerator PSC23MGNA

The compressor runs ok. The freezer reaches -25°F. When this happens the refrigerator side is usually around 42-45° Too warm for me.

It seems as if the freezer side gets too cold and the refrigerator side gets too warm. This doesn't happen all the time though.

I replaced the motherboard and this didn't fix anything either.

I get the feeling that the refrigerator is asking for cooling and the freezer can't move the cold air into the refrigerator. Can this happen?

Is there some fan control system that moves the cold freezer compartment air into the refrigerator compartment? The compressor runs ok. The freezer reaches -25°F. When this happens the refrigerator side is usually around 42-45° Too warm for me. It seems as if the freezer side gets too cold and the refrigerator side gets too warm. This doesn't happen all the time though. I replaced the motherboard and this didn't fix anything either. I get the feeling that the refrigerator is asking for cooling and the freezer can't move the cold air into the refrigerator. Can this happen? Is there some fan control system that moves the cold freezer compartment air into the refrigerator compartment?

That didn't cure the issue. Thanks for your suggestions. So far the motherboard, a temperature sensor and the thermostat control assembly have been replaced. I'm now awaiting, 4 sensors, a fan and an air diverter damper control. If this doesn't cure the problem I'll probably need to buy a new refrigerator.

Today the temp in the freezer reached 40° and the fridge 48°. A couple hours later the freezer was at -24° and the fridge was at 42°. Now the freezer is at 10° and the refrigerator is at 32°. Some pretty wild swings, 64 degrees in the freezer and 16 degrees in the fridge in about two hours time. That didn't cure the issue. Thanks for your suggestions. So far the motherboard, a temperature sensor and the thermostat control assembly have been replaced. I'm now awaiting, 4 sensors, a fan and an air diverter damper control. If this doesn't cure the problem I'll probably need to buy a new refrigerator. Today the temp in the freezer reached 40° and the fridge 48°. A couple hours later the freezer was at -24° and the fridge was at 42°. Now the freezer is at 10° and the refrigerator is at 32°. Some pretty wild swings, 64 degrees in the freezer and 16 degrees in the fridge in about two hours time.

Well damn. This time I've had the air diverter damper control, the fan motor in the freezer, and another sensor replaced and still no luck. I'm beginning to believe this GE is the refrigerator from hell. There was no ice buildup in the unit. Well damn. This time I've had the air diverter damper control, the fan motor in the freezer, and another sensor replaced and still no luck. I'm beginning to believe this GE is the refrigerator from hell. There was no ice buildup in the unit.

Well the freezer is still varying temperature from -20°F to +30°F. One thing has changed. Now the refrigerator is only just able to reach 40°F on it's coldest setting.

I think most of the replaceable parts have been replaced. It's possible that a that was replaced was defective I have a GE tech coming out next week to give me a diagnosis. This model is a cabinet depth unit and I think they running around $2,700 MSRP. I'd hate to think I'd have to replace it. Well the freezer is still varying temperature from -20°F to +30°F. One thing has changed. Now the refrigerator is only just able to reach 40°F on it's coldest setting. I think most of the replaceable parts have been replaced. It's possible that a that was replaced was defective I have a GE tech coming out next week to give me a diagnosis. This model is a cabinet depth unit and I think they running around $2,700 MSRP. I'd hate to think I'd have to replace it.

Fixed. The problem was with the motherboard. The first replacement motherboard was defective. Fixed. The problem was with the motherboard. The first replacement motherboard was defective.

I have the same exact problem, but my fridge is 1yr 3months old, and I paid $3200.  I just want a refund from GE.  This is unacceptable. I have the same exact problem, but my fridge is 1yr 3months old, and I paid $3200.  I just want a refund from GE.  This is unacceptable.

My issue was finally resolved.  A GE tech with a computer came out and re-replaced the motherboard with a different one.  He stated that the original replacement was not working properly.  I think that there was a recent modification made to these motherboards. My first replacement MB didn't correct the problem.  


The tech said that the unit was going into it's defrost cycle too often.  The tech told me that prior to running a defrost cycle these refrigerators go into a chill down mode to protect the frozen food during the defrost cycle. Hence my freezer would read -20 on the thermometer as it was getting ready to run the defrost. Later it would read +20.  I pointed out to him that the ice cream was either too hard to scoop or it was so soft you almost could pour it out so that the programming didn't work.


He did say that the cabinet models have the highest complaint rate of all their refrigerators.  Anyway the new replacement MB seemed to moderate the frequency and severity of this performance.  After this experience I'd also never buy another GE Refrigerator.  I'd also reconsider buying any GE appliance in the future. My issue was finally resolved.  A GE tech with a computer came out and re-replaced the motherboard with a different one.  He stated that the original replacement was not working properly.  I think that there was a recent modification made to these motherboards. My first replacement MB didn't correct the problem.  
The tech said that the unit was going into it's defrost cycle too often.  The tech told me that prior to running a defrost cycle these refrigerators go into a chill down mode to protect the frozen food during the defrost cycle. Hence my freezer would read -20 on the thermometer as it was getting ready to run the defrost. Later it would read +20.  I pointed out to him that the ice cream was either too hard to scoop or it was so soft you almost could pour it out so that the programming didn't work.
He did say that the cabinet models have the highest complaint rate of all their refrigerators.  Anyway the new replacement MB seemed to moderate the frequency and severity of this performance.  After this experience I'd also never buy another GE Refrigerator.  I'd also reconsider buying any GE appliance in the future.

My GE Profile is 2 yrs old and I have the same problem i.e. frig and freezer temp will not regulate to mfg spec. I came home to find all my food spoiled! It seems many GEs have had this problem, I agree GE should do something, there are expensive units. I have had 2 "redesigned" MB replaced within 7 days to no avail My GE Profile is 2 yrs old and I have the same problem i.e. frig and freezer temp will not regulate to mfg spec. I came home to find all my food spoiled! It seems many GEs have had this problem, I agree GE should do something, there are expensive units. I have had 2 "redesigned" MB replaced within 7 days to no avail

My fridge is also bahaving very badly....  over the last year.   The water was intermittent.    The water started working again.   The Ice maker stopped working, then started and stopped again.   The freezer would melt everything. Now it seems normal.  Now over the last two weeks, the Fridge side is 29F all the milk if freezing.    Our fridge is over 5 years old.   how much does a mother board cost - it's gotta be less than the fridge!  My fridge is also bahaving very badly....  over the last year.   The water was intermittent.    The water started working again.   The Ice maker stopped working, then started and stopped again.   The freezer would melt everything. Now it seems normal.  Now over the last two weeks, the Fridge side is 29F all the milk if freezing.    Our fridge is over 5 years old.   how much does a mother board cost - it's gotta be less than the fridge! 

My fridge is having the same issue. The fridge side is freezing over due to the problem. A repair tech came out to evaluate the situation which cost $70. He said it needs a new motherboard. Since I purchased the unit 21 months ago there is no warranty onthe motherboard...$600 to buy one. He said he would install it at no extra charge, but $600!!! This is ridiculous and obviously by the complaints should be under warranty for a longer period of time, if GE is going to continue to manufacture motherboards of such poor quality. My fridge is having the same issue. The fridge side is freezing over due to the problem. A repair tech came out to evaluate the situation which cost $70. He said it needs a new motherboard. Since I purchased the unit 21 months ago there is no warranty onthe motherboard...$600 to buy one. He said he would install it at no extra charge, but $600!!! This is ridiculous and obviously by the complaints should be under warranty for a longer period of time, if GE is going to continue to manufacture motherboards of such poor quality.

the temperature control is not lit the temperature control is not lit