My printer jammed. I removed the jammed paper. cut the printer off, and back on again. now my computer has lost communication with my printer. the computer was giving to me . and I do not have software for it. I'm not very good at this . I was told to go on line, to get hardware for this problem, but I don't know were to go on line or what to look for. can you help.
Well, here is a link to find the software for your printer depending on which version of Windows you are using. http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=59867&lc=en&cc=us&dlc=en&lang=en&cc=us Further, there is a thin clear plastic strip that runs along the back of the print heads. It is called the encoder strip. It sends information to the print heads. Kinda like what you would call the printer's "spinal cord". It should be fed through a small groove in the back of the print heads. If it is fed properly, great. If is it misaligned, you can fix it by pushing it in, then down, then finally up under the groove. If the encoder strip has come out of the printer, inspect it for damage. If it is bent or kinked in any way, it is worthless. Worse yet, it would be cheaper to buy a new printer than to have it replaced. If it is undamaged, there is a hole on each side of the strip that connects to a mounting hook on each side of the print track. Hope this helps and good luck.
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