Question about SanDisk Sansa e250 MP3 Player
I just pressed the power button on my Sansa and it goes to a black screen that says: Load main image failed switch to recovery Please connect USB. I connected it to the computer but i dont know what to do help!
Hope this would help. Have you updated the firmware of your player? Try updating the firmware of your player. When the player is turn off slide the hold switch for it to show orange/red color. Then press the Record and the menu button until is shows on the screen welcome to recovery mode. Then go to sandisk website and download the firmware update and install it to your computer. When it ask you to connect a device connect the player and update the firmware of the player. If the update is successful then it would ask you to choose a language. Hope this helps
Posted on Jul 22, 2007
Save hours of searching online or wasting money on unnecessary repairs by talking to a 6YA Expert who can help you resolve this issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
Here's a link to this great service
Posted on Jan 02, 2017
I have also encountered the same problem. "Load main image failed Switch to Recovery Mode" What I did was: 1. Download and install the Firmware Updater Software from SanDisk "http://www.sandisk.com/Assets/File/Downloads/firmware/SansaUpdaterInstall.exe" 2. Bring up the Sansa into recovery mode by: -Switch the Hold Switch to Locked Position -Hold (and continue to hold) the Record button -Press the menu button (may a need an extra hand) while plugging in the USB Cable to the computer 3. After the Sansa is in the Recovery Mode saying: "... Enter 2.0 MSD" (Means that it is currently in MSD) 4. Right Click on the Sansa Firmware Updater icon in the System Tray (near the clock) and select "Update Now" 5. Once the dialogue box appears, DO NOT SELECT AMERICA, but chose Japan and Update. 6. Follow it's procedures till the end. -The screen will tell you to unplug then press finish. BUT WAIT! -I press the finish button first, then right click on the "Safely Remove Hardware" icon on the System Tray and properly stopped the USB device. -After stopping (and unplugging), the Sansa's screen continues with the rebooting process and finishes the update. -It will automatically restart, but the Hold Switch is still on Lock. I must then turn off the Hold Switch and press Menu to turn on the Sansa. -So far, it seems to work. In summary, I think the "America" download site doesn't have the latest firmware to fix this problem, but the Japan site does. Next, the improper unplugging of the device may prevent the update process to complete. I've seen from other forums that people who had prematurely (improperly) stopped the updating process.
Posted on Apr 04, 2007
SOURCE: SanDisk e260
The volume + method listed below is the recovery method - you can somtimes substitute REC for volume +:
These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.
Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor
Posted on May 28, 2008
The Sansa e260 Rhapsody could be recovered by resetting the player.
How to reset the player :
1. Player switched on.
2. Press and hold the power button for approximately 30 seconds.
3. Put the player back on.
When the fault is not resolved a firmware update / reinstallation needs to be made. There are 2 steps needed for getting new firmware on the player.
Step 1: switching the player into recovery mode / MSC mode
1. Turn off the player.
2. Slide the Hold/Lock switch on top of the player so an orange color is showing.
3. Press and hold the REC button and connect the device to the computer.
4. A message will appear on the device display screen confirming the connection and a memory partition will be viewable in My Computer.
5. Release the REC button.
Step 2: Update the firmware ( updating firmware always in MSC mode, see Step 1 )
Use next link for updating the firmware:
The Sansa updater installation on the computer should be the easiest way to update firmware.
Need more help ? Just post a comment.
Posted on Dec 17, 2009
Tips for a great answer:
Dec 17, 2009 | SanDisk Sansa e260 MP3 Player
Dec 29, 2008 | SanDisk Sansa e200 MP3 Player
Dec 28, 2008 | SanDisk Sansa e250 MP3 Player
Nov 12, 2008 | SanDisk Sansa e250 MP3 Player
Sep 23, 2008 | SanDisk Sansa E280 MP3 Player
Aug 05, 2007 | SanDisk Sansa e260 MP3 Player
129 people viewed this question
Usually answered in minutes!
Step 2: Please assign your manual to a product: