SanDisk Sansa e250 MP3 Player Logo

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mag gutierrez Posted on Jun 16, 2007

My sansa froze

I have a sandisk sansa e250 mp3 player...as i was syncing my playlist on to it, it froze on refresh database screen...can turn on an off device, but remains on this screen no matter what, left it for one whole day to give it time, and still nothing. I need my tunes....no sterio in car or at work. i am suffering and going mad...please help.

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Guido Liguori

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  • Posted on Jun 17, 2007
Guido Liguori
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Joined: Jun 17, 2007
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Try to remove the battery and force the machine to switch itself off

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sandisk sansa e250 starts but then says refresh database. Menu is in back ground. Maybe frozen, and have tried to reset, but still come up with Refresh database.
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My Sansa e250 won't stay connected or sync

haha your welcome. good luck with your mp3 player in the future!
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Refresh Database

Go ahead and do this, in case the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
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Refresh database hang up and screen turn black

Go ahead and do this, in case the DB is corrupted:
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
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Check out solution 4 here:

http://www.fixya.com/support/t131894-format_sansa_e250

Several people have said that it didn't work for them but it has worked 100% for me. I've bought about 10 problem Sansas from Ebay and fixed them all at (least 6) with this problem.
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how about updating the firmware?
OOOOHHHHH
now we are getting somewhere
( how could someone not figure that out.... ha ha ha)
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This may not work for everyone - but try inserting a TransFlash (also called Micro SD)card in the microSD slot, and power on. It may then correctly refresh its database. It worked in my case, with firmware ver11.
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