Trying to transfer images

I repeatedly receive the message " one momement" and nothing happens. The USB cable seems to be fine and I know the usb ports are working. Please can you help

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2,985 Answers

The best solution is to obtain a card reader. Apart from anything else it will save a fortune on battery power. Are you connecting the camersa direct to computer or via a hub? and how many other USB devices are hooked up and running? All relevant- reduce these and see what hapens

Posted on Jun 17, 2007

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Googling to solve the same problem with a Power Shot G12, I found a manual under ManualOwl -- on p.194 it says:
"Communication error: images could not be transferred to the computer or printed due to the large amount of images (aprox. 1000) stored on the memory card. Use a commercially available USB card reader to transfer the images. Insert the memory into the printer's card slot to print."
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Turn off the CPU unplug the power cable and all usb cables, let it sit for about 15-20 minutes. Plug power cable back in, turn on CPU, plug in your usb devices.

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Have you checked the HP hep site?
Here is their suggestion
Introduction This document explains how to transfer images from the camera to a computer running Windows XP operating system by using a universal serial bus (USB) cable. Transferring the images Follow the steps below to transfer images from the camera to a Windows XP computer. Step one: Connect the camera to the computer

Turn off the camera.
The camera came with a special USB cable for connecting the camera to a computer. Connect the large end of that USB cable to the computer. Figure 1: Connect the USB cable
Open the rubber door on the side of the camera and connect the small end of the USB cable to the USB connector on the camera.

Step two: Transfer the images Choose one of the following methods to transfer the image files: Method one: Transfer images with the HP Photosmart software

Make sure the HP Photosmart software is installed on the computer. If the software is loaded, then go to step 2. If the software is not loaded, click here to upgrade to the latest version of imaging and printing software (in English).
If images on the camera are selected for printing or selected for HP Instant Share destinations, make sure the computer is connected to a printer and the Internet.
Turn on the camera. The HP Import Photos software starts on your computer. If you have set the software to automatically transfer the images in the camera, the images automatically transfer to the computer. Otherwise, in the Transfer images from Camera/Card screen, click Start Transfer . The images are transferred to the computer, and then if there are any still images that were previously selected for HP Instant Share destinations, those actions are started.
When the Image Action Summary screen appears on the computer, you can disconnect the camera from the computer.

Method two: Transfer images without the HP Photosmart software If you do not, or cannot, install HP Photosmart Software on your computer, you can still transfer images from the camera to the computer using the Picture Transfer Protocol (PTP) in Windows XP. Follow the steps below to transfer images.

Turn on the camera. Windows will automatically launch a program to transfer the images.
When the images have finished transferring, disconnect the camera from the computer.
If you encounter problems, check that the camera USB Configuration in the Setup Menu is set to Digital Camera .
1. While in Live View , press the Live View/Playback button, and then press the Menu/OK button.
2. Scroll to the Setup Menu using the left/right arrow buttons.
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4. Use the left/right arrow buttons to change the setting to Digital Camera and then press the Menu/OK button.
5. To exit from the Setup Menu , press the Live View/Playback button.
Reconnect the camera to the computer.

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