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You should be able to enter programming from any T7316 or M7310 or M7324 phone. Does this happen at the other phones which can be used for programming. If it does, try a power reset of your phone system.
Usually it should unforward calls by pressing the CALL FWD key again. Check out the user manual to be sure 100%. You can download the manual here: Nortel t7316
Thats because the set is a T7316 and not a T7316e set. The T7316 is seen by the system as a 10 button set. You'll also notice that the lines start about halfway down the display and can't be moved.
The volume control adjusts the handset, hands free, headset, and ringer volume. Someone may have fiddled with the buttons and turned the ringer down enough that it doesn't sound when a call is incoming.
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