I can no longer hear the sound from my ppc speaker, when I plug a headset in I hear the sound fine, and when I use my bluetooth headset I can hear the calls fine, I can hear the tap sounds before Voice command releases if I tap on the screen. The only sound that I hear from the phone with out a headset is the lost signal tone. When the phone starts up and when the phone has lost its wireless signal I can hear the signal loss tone just fine. Does that tone operate via a diffrent speaker?
I had a similar issue on mine. The easy fix was to insert a headset jack and pull it out quickly. I think something got stuck that turns off the speaker after I put the headset in the jack once. If this is the problem, I think you should also see a headset icon when making calls, even though no headset is attached.
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