Question about LG LFX25960ST Stainless Steel French Door Refrigerator

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Inoperative Ice Maker

The ice maker, located in the door, fails to make ice. The area is cold (certainly cold enough to freeze) and the 'fingers' that move the ice through the tray work. LG customer service had me press and hold the ice size selector button until the mechanical part of the system rotated through a complete cycle. There was no sound of water flowing although I am able to get water from the door dispenser (so water to the entire refrigerator is available). Also there was no motion to the ice-bucket-full detector rod but I don't recall that it ever moved. How does the fridge know that the ice bucket is full? I suspect that the valve controlling water flow into the ice maker tray is bad and that otherwise, things are all playing okay. No proof of this though. Any suggestions?

Posted by Harvey Wallbanger on

  • 12 more comments 
  • Anonymous Nov 17, 2007

    Similiar problem. Water enters, ice forms, fingers only rotate to drop ice when cube-size "reset" selector button is held for 10 sec. Bucket "feeler" arm never rotates to down position except during reset operation; it's final position is always bucket full.

  • Ken Yonan
    Ken Yonan Dec 25, 2007

    My ice maker isn't making ice, it's cold but there seems to be no water.. is there another filter for it or does the one filter work for both. I lost my manual, and I'd like another if that's possible.

    Thank You,

  • Anonymous Feb 27, 2008

    We have the same problem w/ this model. The ice maker just stopped making ice. I can't remember if the automatic shut off arm is supposed to move freely or not--ours seems to be stuck in "up" position. I have tried resetting by holding down the ice cube size button as someone suggested. I'm still waiting to see if that did anything.

    In comparison to other in-door ice makers (when it was working), this one is definitely more finickey--I have had to pound the ice bucket (to dislodge stuck ice) about 1X/week to keep ice production running.

  • pppaul Mar 09, 2008

    Im having the same problem as Harvy. Do you have a solution?

    Thank you

  • EdnDeb Mar 14, 2008

    We have a similar problem, except our lever bar stays in the down position and when I hold down the ice sizing button it does not cycle through, as others have mentioned.  We do get water but not ice.  This happened after the ice bucket seemed to fill to full, and after emptying it no additional ice was created.  Any suggestions?

  • Homer1066 Apr 26, 2008

    MY bucket was full and the tray was one block of ice

    I emptied the bucket and with a hair dryer metled the ice in the tray.

    the Arm is stuck down(carefully touched)

    I just read about how to rest will update

  • ptaccts May 11, 2008

    Our LG ice Maker stopped making Ice. No water is running through .but we are thinking it may be something simple...just cant figure it out.

    Maybe it has something to do with the feeler arm. it is stuck it doesnt move...we dont dare to force it.

    while i was writing this my husband took out the blow dryer and directed at the feeler arm near the plastic....he saw ice inside the plastic area that the feeler arm comes out of. after five minutes water started coming out from behind the plastic and the feeler arm started moving freely. we put the bin back in and closed the door...and heard the water. i think he fixed it

  • Anonymous May 18, 2008

    Our feeler arm is stuck in the up position. It will not manually move down. I tried a hair dryer for a few minutes, but nothing happend?

  • Anonymous May 21, 2008

    Ice maker has stopped working although it will cycle through fill. But ice has to be ejected manually as the plastic ejectors will not rotate all the way once the water has frozen. Looking at the specs it appears that there is a heating unit that will heat up for 30 seconds (I assume that this temporarily melts the bottom of the cubes so that the ejectors will pass through). As of now the ejectors will stay at the top of the ice. This is out of warranty - replacement is about $100 and can be installed by removing two screws and unplugging.

  • Miked9 May 30, 2008

    I have the same exact problem. In addition I cannot reset the filter timer on the front panel.

  • Anonymous Apr 02, 2009

    My LG fridge is 6 mths old. It makes Ice and releases water, BUT the ice will not come out, something is wrong with the lid that just will not open to dispense the I wish I had done my homework on this one

  • Anonymous Mar 24, 2014

    water in door is working ok can I manually start a ice harvest in this unit to check water valve, ice maker is pt# eau60783835

  • Anonymous Mar 25, 2014

    will not dispense water for ice or drinking

  • Anonymous Apr 01, 2014

    Ice maker is not working. The tray is full of ice, but the tray will not rotate to dump ice. If turn off and then on again the motor sounds as though it is running, but the tray moves a little and then a clicking noise occurs and will not rotate.



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The icemaker stops working because excessive water gets into the control box(where circuit board is housed) through the shaft hole of "finger" and freezes the wheels to turn the "ice-bucket-full detector rod". This stops to send the signal to open water valve.
To fix, remove the icemaker from the wall (need remove two screws - make sure power switch is OFF) and carefully separate the snap-on cable (retangular shape) and a ground cable on the bottom side of the icemaker. (Now you can remove the icemaker out of the refrigerator).
You can open the contol box (need unscrew one and carefully prop it open using a screw driver or a knife. You can unplug color corded snap-on cables for easiness to work (very simple).
You will see ice formed around the plastic gear wheel controlling the "ice-bucket-full detector rod". Remove all ice and dry all the parts in the box and put them back. Make sure all the cable are back to the matching color receptable(only fits in the right place). Connect the cable(rectangular shape) and connect the ground cable. Mount the incemaker on the wall using two screws you removed at first.
Turn the power ON and reset the system by press down the ice cube size selector until the "fingers" make a full cycle. You will see the metal rod moves up and down as system resets. During this cycle the water will be filled into the icemaker.
I believe this icemaker has a design flaw but it's very simple to correct the problem you are experiencing. You do not need much electronic or mechanical knowlege to fix this.
Best wishes


Posted on Apr 18, 2008



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Below is what worked for me:

I have the Kenmore Elite Trio French door refrigerator - this is made by LG Electronics

Based on Harvy's and others' comments, here is what I did:

1) Turn off the ice maker for 10 or more hours and remove the ice bucket - this is to give the ice maker time to thaw out if there is any ice build up. (I even used a hair dryer on the feeler arm after the ice maker was off over night)

2) DO NOT TOUCH THE FEELER (ice measuring) ARM!! - When the ice maker is making ice the Feeler arm will be UP - yes, UP!! UP means MAKE ICE.

(This the complete opposite of how many internal freezer ice makers feeler arms work. The freezer ice makers arms are up to stop ice from being made. This is not true for our freezers.)

3) Put the ice bucket back in the refrigerator.

4) Do as Harvy said: Press and Hold the Ice Selector Button. Yes, keep holding it. Keep holding. The white hard plastic "fingers" will start to rotate slowly. At one point while the fingers are rotating, you should see water quickly flow out and fill the metal ice chambers.

Note: The ice feeler arm may not move at all during this process. That is OK. If the feeler arm is in the UP position, that is even better.

5) Keep holding the Ice Selector button until the white plastic ice pushing "fingers" are COMPLETELY out of the water and ice chambers. You do not want ice to freeze onto the fingers, because then you will have another problem - ensure the fingers are not sitting in water.

6) Release the Ice Selector Button when the ice pusher fingers are free and clear of water

7) Close the ice maker door and wait for ice!

Give yourself 6 hours for ice - I say this so that you will not get too impatient to see if the ice maker is working. Also, the ice maker chambers have to cool down to make ice too.

Preventive Maintenance:

* If traveling weekly, like I did, EMPTY THE ICE MAKER and Turn it OFF!! This steps is listed in the manual for the refrigerator, If the ice maker is not regularly used, produced ice builds up around the feeler arm and may melt and freeze inside the feeler arm assembly.

* Use the ice maker! I now put ice in freezer bags or dispense them to throw at geese crapping all over my yard. :-)

* Don't turn the refrigerator temperature below 38 degrees. I did this when I first got the refrigerator and the ice maker stopped making ice. I turned off the ice maker off overnight and turned the temperature back to 38 degrees and in 24 hours I had ice again.

Hope this help. Your suggestions helped me. Thanks!!

Posted on Aug 13, 2008

  • Anonymous Aug 16, 2008

    Also, forgot to mention akira-kodi helpful information...




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Our water has been working fine.

Our problem is that the feeler arm gets stuck in "up" position, therefore, it doesn't make ice even when the bucket is empty. Someone had suggested the arm may be freezing in place. That seemed to be an accurate diagnosis since every time we turned the ice machine off and gave it time to defrost, the arm would lower to the down position. Subsequently, when we turned the ice machine on, it would freeze in the up position. As I looked closely, I could see some water seeping through the box that houses the feeler arm. I could see where the water could be freezing the arm up.

I didn't have the time to deal with the issue for awhile--over a month (not too big of an issue during the winter months when we're not needing that many ice cubes!). Then just a couple of days ago, I decided to check into the problem again. The box that houses the feeler arm seemed to have dried out a bit since I didn't see any water. Just to be sure, I used a hot hair dryer on it for a few minutes (directing it into the cracks) to dry it out. So far so good! The feeler arm stayed down when we started up the machine and has made a full bucket of ice without freezing up. I hope it lasts.

This may not address the root of the problem: water getting into the feeler arm box.

Posted on Apr 19, 2008


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Had this same issue.... wish i'd gotten on here first. After i had the icemaker completely dismantled, I realized it was just the ice build up and not stripped gears. Put is back together..... spring on feeler arm has to go into the two little holes. short pin into feeler arm side, long pin into gear that sleeves onto pin. put back together, hit "reset" and everything started working just fine.....lets see if this continues... thanks a bunch everyone

Posted on Feb 04, 2012

douglas smith

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The water intake is into a double valve at rear if i remember correctly. make sure valve has continuity. otherwise, check water line in freezer is not blocked with ice

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