The lights won't turn off

I would just do the reset, this should allow you to access at factory defaults. (I hold button in for 10 sec).

A solid green (power?) light is good
LAN ports should only light if connected
WiFi port should light if set to active

Start to change:

1-Charger / Cable then;
2-Test; no luck?
3-Device is dead

power cycle. if it still doesn't work then reset to factory defaults and set back up again from scratch.

you need to configure the wireless settings
connect to your router using a cable and then go to your browser to 192.168.1.1
go to wireless and setup your wireless network settings

1. Reset the router to factory settings.

- Before you reset the router, unplug all the cables attached to it except the power cord.

- Make sure the router is plugged into the power outlet, then hold down the reset button at the back of the router for 30 seconds using a paper clip or a pen. You should see the lights flicker momentarily on the front panel of the router. //

2. Once the lights are stable, connect 1 computer or laptop directly to the back of the router(Ethernet/LAN ports usually they are labelled by numbers and have the same color, just pick one).

- If you pick number 1, check the corresponding light indicator at the front panel of the router, make sure light 1 is also lit up if not choose another port at the back of the router. //

3. Access the router's setup page by typing http://192.168.0.1 orhttp://www.routerlogin.com/basicsetting.htm in the address field of your browser and then press Enter. Type admin for the router user name and your password (or the default, password). Setup and configure the router again.

1. Reset the router to factory settings.

- Before you reset the router, unplug all the cables attached to it except the power cord.

- Make sure the router is plugged into the power outlet, then hold down the reset button at

the back of the router for 30 seconds using a paper clip or a pen. You should see the lights flicker momentarily on the front panel of the router.

2. Once the lights are stable, connect 1 computer or laptop directly to the back of the

router(LAN ports usually they are labeled by numbers and have the same color, just pick one).

If you pick number 1, check the corresponding light indicator at the front panel of the

router, make sure light 1 is also lit up if not choose another port at the back of the router.

3. access the router's setup page by typing http://www.routerlogin.net or 192.168.1.1 in the

address field of your browser and then press Enter. Type admin for the router user name and your password (or the default, password). Setup and configure the router again.

4. If you notice the connection is not stable or the lights on the router are still not

displaying correctly, you may update or reload the same firmware(program or software) on the

router. You may download the updated firmware from http://support.netgear.com , just type the

model of your router, choose the version, press enter then click on Downloads, you should see

the firmware available for your router. Make sure to use wired connection when updating the

firmware.

Unplug both your DSL/Cable Modem, and the Router from power. Wait 30 seconds. Plug in power to DSL/Cable Modem only, and wait for it to connect. then plug in power to Router, and wait for it to start up. Give it about 1 min. If the lights are still not on, you may need to reconfigure your router. If this does not work, connect your cable/DSL modem to your computer directly, and power cycle it again. Once it is online, check to see if you can get online, if you cannot, contact your internet service provider, as you have ruled out a problem with the router.

On a router, the numbers light up only if there is an active computer plugged in to that port. One computer plugged into port 1 the number 1 wil light, and same with 2, 3, 4. No device plugged in to port = no light. Different color lights with different data rates.

1. physical connections
2. hard reset
3. check ip. (if 169, assign static ip)
4. assign static ip
5. ping router (if getting replies, access webui, reload firmware. if not getting replies, the router may already be faulty, advise to phone netgear)