Hi we have a 4 person Heritage Spa and request an operation manual please.

DRAINING THE SPA:
1. Unplug power pack from electrical receptacle before draining spa.
2. Put the rubber plug into the outlet in the inner wall of the spa.
3. Open the outlet in the outer wall of the spa. Screw one end of inflation hose into it.
4. Remove the rubber plug from the outlet in the inner wall of the spa.This will allow water to flow out of the spa. 5.When water is completely drained, press BUBBLE and run for 2-3 minutes to drain the water in the air pipeline. 6.When drainage is finished, remove the inflation hose and replace cap on outside of spa. Store rubber plug for future use.

SPA STORAGE
Make sure all water is drained from the spa and control box.This is essential to extend the life of the spa.We recommend the use of a wet/dry vacuum to blow out or suck up water from the spa pipes and pump lines. Remove the filter cartridge. It is recommended you store the spa in its original package in a warm, dry place.
Note: Plastic becomes brittle and susceptible to breakage when exposed to subzero temperatures. Freezing can severely damage the spa. Improper winterization of your spa may void your warranty.
http://img1.wfrcdn.com/docresources/17478/11/119999.pdf

On the automated valves there are tiny switches on one end or under the valve actuator. When you switch to the spa mode the suction valve should should move to fully block pool drains. The return valve should fully block the pipes to the pool returns and spa fountain. If one or both of these valves is not fully blocking the pipes to the pool then the tiny switch on that valve is in the wrong position or an operator is defective. The middle position of either of these switches turns the operator completely off so it cannot move. That is the position to avoid unless you want to operate it manually. One of the other switch positions caused the valve to move in one direction and the other switch positions causes the valve to move in the other direction. If you set the switches so when in the spa mode water is circulating only in the spa then you have the valves in the right position. Next, place the system into the pool mode. Both valves should move to the other position. If not then the valve operator that doesn't move has a problem. It could be the operator, the wiring, the control panel or a stuck valve in that order. All of this sounds complicated but once you know how the operators should act when you flip those tiny switches and how the valves should act when in the spa and the pool mode then getting the switches set right is simple. I hope this helps.

hi i am having the same problem have you managed to fix it and how any help would be much appreciated thanks joe [email protected]

I've been having the same problem - I don't have the complete solution but can tell you what I've been through so far. After 4 service calls and a visit from the local Pentair rep, they have replaced both circuit boards on the personality board. When they reconnected the spa-side remote, the electronics circuit tripped again. They are telling me I need to replace the spa-side remote, but I haven't since the repairs to date have cost me $1700 and they want another $700 to replace the spa-side remote. $2400 for a system that's 5 years old is ridiculous so for now I'm on hold, especially considering it may have been the spa-side remote all along. Don't know if your system includes the spa-side remote - if it does, disconnect it and see if the problem resolves itself, the remote may be the culprit.

Go here http://www.spasbyleisurebay.com/ and click on Spa Manuals.

this has to do with where the water is coming from.
1. wall fittitng. just remove it, reseal and replace
2. pump leaking, usually means shaft seal.
3. plumbing fitting. usually just replace the fitting.
4. fiberglass cracked. get a boat repair man and have him fix it. these guys are usually pretty good.
David