SanDisk Sansa e250 MP3 Player Logo
Anonymous Posted on Jun 14, 2007

My sansa won't let me play songs! every time the menu of languages come up

Every time I try to start my sansa it takes forever, and the menu of languages appears, I already set that, but I click on English and then it goes to the main menu, I click on songs, try to play a song, and it starts itself back up again, I can't turn it off, swithched it MSC mode, no help, plugged it into the USB, no help, Try to add more songs, No help, PLEASE IF YOU HAVE ANY IDEA WHAT I SHOULD DO IT WOULD BE GREATLY APPRECIATED!!!!!!!! thank you in advanced!!

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  • Expert 155 Answers
  • Posted on Jul 22, 2007
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Joined: Jul 21, 2007
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Try updating the firmware of the player.

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SanDisk Sansa E260: How do I reset the WHOLE thing?

For Bad Track or the message about 6 MB needed in database, you need to run a ChkDsk first before resetting the device, otherwise it will re-occur. Put the unit in MSC mode, then connect the player to your PC.
Next, find the drive letter (whatever it is...let's call it X:/Sansa E2xx) in Computer.Right-click on the drive. Click Properties/Tools tab and Error-checking, and then Check now. If you have an option to fix things, tell it to do that.
You can also run a chkdsk by accessing the start menu (the Windows orb on the lower left side of your screen in Vista), and type "cmd" (without the quotation marks) in the "Search Now" field and hit enter. Then type chkdsk X:/f (replace X with the drive letter of your Sansa).
Windows will check for corrupt files and ask you if you want to save the bad files (or chains). Don't save them.

After this, to reset the player:
1. Select Settings in Main Menu.
2. Select the Reset item.
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Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor
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