Question about HP 1040 Plain Paper Inkjet Fax

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Stretched-looking faxes When we receive a fax at the office, the first page of the fax comes out looking stretched ( the ink) It might be that the wheels grabbing the paper are moving too fast initially, but I have no idea what to do about it. The first page of the faxes are unreadable.

Posted by Bobbi Stokes on

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john archer

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It is probably from the same sender I bet. He has an original paper feed problem. If not let me know.

Posted on Jun 16, 2007

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We received a cople of faxes from different sources. There are lines down all the pages except the top (there is readable text there) and the lines are from the letters (like they have been stretched) like...

That sounds exactly like the sending fax is document is stalling, so a single line across the page gets sent for a few seconds. You can easily check your own machine's scan and print quality by putting anything in the doc feeder and copying it.
To test the print section alone, use the menus (or I think your model has a separate Report button) to print out the Help list.
It's possible that both your sending correspondents have slick, hard document feeder rollers, but you'd think they would have heard complaints from others. I can't think of anything at your end that would stretch out your prints, and there's no Bulletin about it on Brother's service website.
On the off chance you have a glitch in your machine's memory fouling it up, you can clear it out. This page has instructions for clearing out only the image memory (91) or all of it (01). It may or may not help, but only takes a couple of minutes to try.
1helpful
1answer

What does the corona wire look like and were can I find it

It's thinner than human hair wire stretched acoss the paper path about the width of a page and they are clustered around the dum unit. One has a little sliding corona wire cleaner (blue) tab that slides back and forth to clean it.
0helpful
1answer
0helpful
1answer

Receiving a fax

It will be a problem with the other ends fax when it sends its stretches out the fax too much and it transmits accross two pages. The other fax is telling your machine to print out accross two pages in the transmission. Older faxes are the worst for it.
0helpful
1answer

What's up; could it be the phone line?

yup, noise coming across line will do that, have it checked. Could be sending partys line being noisy too, you could also hook up a phone and listen for crackles/noise on line.

99 percent chance it is noisy/poor phone line.
0helpful
1answer

Receiving faxes

tHE INK SEEMS TO HAVE FINISHED, DOES THE DISPLAY SHOWS,-INK LOW OR EMPTY, REPLENISH THE CARTRIDGE AND THE FAXES WILL BE PRINTED FROM MEMORY.. HAPPY FAXING OMNIPRESENT
0helpful
1answer

Stretched text on faxes

In my experience, this type of problem is on the sender's end and not the receivers. We have sent faxes before and while they are sending, the paper on our end misfeeds and the received copy on the other end is stretched and unreadable. One way to determine this is to have a few different people from different locations send you faxes. If all the faxes have this problem, then it is a good bet it is a problem on your end. If not, then it is probably a problem with this particular sender's fax machine. I hope this helps.
0helpful
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SF-755P LASER FAX

IF WORDS GET STRETCHED ONLY ON RECEIVING AND NOT ON PRINTING OR COPYING FRONM THE MACHINE, THE PROBLEM LIES WITH THE TELEPHONE LINE DISTURBANCE YOU MAY TRY GETTING THE PHONE LINE CHECKED /CHANGING THE CABLE LENGTH SETTING OR ATTENUATION LEVEL IN THE TECHNICAL MODE.. HAPPY FAXING OMNIPRESENT.
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