Frozen Mp3 player
Most of the time, this problem only requires a simple reset. ILo went out of the Mp3 business, so the manual is no longer available to the general public. If your player came with a manual, I would double-check it to see what reset method they reccomend. Also, ILo was notorious for creating websites that were not intuitive - there was no ilo.com or ilo.org, for instance. If your user's manual lists a specific website, if you would kinfdly post it here - many people would benefit.
Most of the time, this freezing issue is caused because the new version of Windows Media Player, version 11, was not compatible with the iLO player. If the manual lists an address for a firmware upgrade I would use that address (and post it also). It is highly likely, however, that the firmware upgrade is not available any longer. A firmware upgrade would resolve the problem permanently.
If there is no firmware upgrade available, and the simple reset does not work, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-Tha Mp3 Doctor