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This sounds like the thermostat inside the unit has went out and is overheating whitch in turn is cooking your rice too fast and too hot! if the thermostat is replaced it will cook the rice even again!
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The Hitachi has notches on the inside of the pot. You put your rice in the pot and than start adding water until your water level reaches the notch labeled 7. Remember that the rice has to be inside the pot when you start adding water so that you will have the correct amount of water for the rice you're cooking. It doesn't work the other way around. Rice in pot than add water. But usually the average cup that comes with these rice cookers only holds 3/4 of a cup when you fill them to the top.